topic Not receiving Fitbit alerts with new Aro app in Arlo Pro

Not receiving Fitbit alerts with new Aro app

jaynielynette — Mon, 23 Sep 2019 22:37:06 GMT

I just spent the last 2 days with Arlo support trying to explain that since I switched to Arlo lifestyle app I no longer receive alerts on my fitbit, I only get them on my IphoneX. When I switch back to the Arlo legacy app I do receive alerts on both devices. I have uninstalled and reinstalled Arlo lifestyle app and that didn't help (result of first day speaking with support) Today I uninstalled and reinstalled my fitbit app (result of 2nd day speaking with support) and that also didn't correct the issue. Anyone else having this issue? I can't take another phone call to Arlo support!!!!!

Not receiving Fitbit alerts with new Aro app

ShayneS — Mon, 23 Sep 2019 22:37:21 GMT

Hi @jaynielynette

Which Phone/Model/OS/Arlo App version are you using?

Re: Not receiving Fitbit alerts with new Aro app

jaynielynette — Mon, 23 Sep 2019 22:45:17 GMT

Shane, my security camera is Arlo pro. My phone is an iPhone X and I have been using both a Arlo apps, legacy and lifestyle. legacy works for me to get notifications on my fitbit but the new lifestyle one does not.

Re: Not receiving Fitbit alerts with new Aro app

Dkmjlm — Mon, 23 Sep 2019 23:07:19 GMT

I am having the same problem with the new app. Can’t get alerts on my Versa Fitbit. Alerts go to my iPhone 6s but no longer to my Fitbit. I have tried everything and no luck

Re: Not receiving Fitbit alerts with new Aro app

ShayneS — Tue, 24 Sep 2019 17:00:38 GMT

@Dkmjlm @jaynielynette

Thank you for the details. Just to verify, you are using the Arlo app version 2.9?

Re: Not receiving Fitbit alerts with new Aro app

Dkmjlm — Tue, 24 Sep 2019 17:16:08 GMT

Yes I am using the updated app 2.9

Re: Not receiving Fitbit alerts with new Aro app

ShayneS — Tue, 24 Sep 2019 17:50:14 GMT

Thank you

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Not receiving Fitbit alerts with new Aro app

jaynielynette — Tue, 24 Sep 2019 18:45:29 GMT

Shane, yes I am using 2.9. And as mentioned in my first post I contacted Customer Service twice. Honestly each were the most painful phone calls I’ve had to make. It took a full 20 minutes of them repeating everything I said to confirm that’s what I said to even start addressing my issue. After two phone calls the final deciding factor from Customer Service was for me to call Fitbit. I am not contacting Fitbit because that is not where the issue is from. I was getting notifications on my Fitbit under the old app and now I am not getting them under the new app. It doesn’t take a rocket scientist to realize where the problem is.

Re: Not receiving Fitbit alerts with new Aro app

jaynielynette — Tue, 24 Sep 2019 23:32:35 GMT

Shayne. This is my case # 41135158 And I received this email today:
Hi Jayne Lasco,

Your Case 41135158 is waiting for closure.
If you didn't respond it will be closing automatically in next 3 days.
Thanks

Re: Not receiving Fitbit alerts with new Aro app

Dkmjlm — Wed, 25 Sep 2019 00:02:37 GMT

Found an additional App on my Fitbit notifications other than the regular Arlo App. It was ....
com.arlo.com. I never saw this before but when I turned it on everything now works

Re: Not receiving Fitbit alerts with new Aro app

jaynielynette — Wed, 25 Sep 2019 15:51:48 GMT

Com.arlo.com is not an app. Did you misstype it?

Re: Not receiving Fitbit alerts with new Aro app

Dkmjlm — Wed, 25 Sep 2019 16:12:57 GMT

Sorry. It is Com.Arlo.app
When I look at my notifications that are available in my Fitbit app, this is listed

Re: Not receiving Fitbit alerts with new Aro app

jaynielynette — Sun, 29 Sep 2019 15:47:29 GMT

I'm not seeing this in my fitbit apps. Nothing is working to receive alerts on my fitbit since switching to new Arlo lifestyles. I still receive alerts under old Arlo legacy but that will end after tomorrow 9/30. Not happy with Arlo right now! Fix the app!!!!

Re: Not receiving Fitbit alerts with new Aro app

jaynielynette — Sun, 29 Sep 2019 16:03:36 GMT

Finally found the Fitbit app it was mentioned. It looks like that is the cure! I am finally getting a Arlo alerts on my Fitbit. Thank you thank you thank you