topic Re: Unable to view video recordings only buffers in Arlo Pro

Live view & Library won't playback video randomly

yeebee29 — Thu, 12 Sep 2019 22:37:24 GMT

I have been having trouble with the new Arlo app ever since I downloaded it. It is much slower, and it is not allowing me to play back videos that are recorded. I read another post about watching the videos on a computer. I hope there's another solution because the reason the app is on the phone is so we can monitor our property on the phone. Please help! This is getting frustrating!

Re: Videos are not playing back in new Arlo App on mobile phon

StephenB — Mon, 09 Sep 2019 17:24:41 GMT

Can you post the phone model, and what version of Android or iOS is runs?

Re: Videos are not playing back in new Arlo App on mobile phon

yeebee29 — Tue, 10 Sep 2019 05:10:37 GMT

Phone is Samsung S8, Android.

Videos are not playing back in new Arlo App on mobile phone

StephenB — Tue, 10 Sep 2019 20:21:22 GMT

@yeebee29 wrote:
Phone is Samsung S8, Android.

FWIW, playback is working on my Samsung S7.

Live view & Library won't playback video randomly

lakersfreak — Thu, 12 Sep 2019 22:30:00 GMT

I have both Arlo Pro and Q cameras. They function as intended as far as notifications (although several minutes after motion has been deteceted) and recordings, however I can't play the recordings. It buffers then just stops and freezes. Started happening since switching over to the new app. Is this happening to anyone else?

Re: Videos are not playing back in new Arlo App on mobile phone

rbini100 — Wed, 11 Sep 2019 22:47:59 GMT

I just downloaded the new app and am having the exact same issues

can't stream when using phone service (cellular data) android phone..

kc5mah — Thu, 12 Sep 2019 22:08:31 GMT

before the push of the update on the android phone i could play all the videos but now with the new app. update i can only view the videos when i get home and use the wifi.. Is there anything that im doing wrong.. Thanks

Re: can't stream when using phone service (cellular data) android phone..

kc5mah — Thu, 12 Sep 2019 22:08:44 GMT

I can't see my videos on my smart phone after the new app.

Re: Recording's won't play

jguerdat — Thu, 12 Sep 2019 13:29:59 GMT

Which app and device/OS? Have you rebooted the phone and reinstalled the app?

Re: Recording's won't play

lakersfreak — Thu, 12 Sep 2019 15:56:48 GMT

Android Samsung S10+ I had restarted the phone, reinstalled the app, and restarted the base station a few days ago....my recordings are magically working agai this morning after 3 days of not being able to.

Re: Videos are not playing back in new Arlo App on mobile phone

ShayneS — Thu, 12 Sep 2019 16:21:35 GMT

Hi @rbini100

Can you provide a little more detail regarding this issue? Also, which Device/Phone/OS are you using when this occurs?

Re: Videos are not playing back in new Arlo App on mobile phone

yeebee29 — Thu, 12 Sep 2019 16:23:49 GMT

Is there a resolution for those using Android Samsung Galaxy phones? Mine is S8

Re: Videos are not playing back in new Arlo App on mobile phone

ShayneS — Thu, 12 Sep 2019 16:38:06 GMT

Are you experiencing this playback issue while on wifi or mobile data?

No video playback since app update

odgreen1 — Thu, 12 Sep 2019 20:56:57 GMT

I'm not at home to look, but I might have the Arlo Pro2. In any case, my base station is VMB4000r3 according to my app. Since the recent app update, recorded video does not playback on my phone. It just gets stuck on "buffering". Any help is appreciated. I checked on the app and all device firmware is up to date.

Live view & Library won't playback video randomly

StephenB — Thu, 12 Sep 2019 22:30:21 GMT

@odgreen1 wrote:
I'm not at home to look, but I might have the Arlo Pro2. In any case, my base station is VMB4000r3 according to my app. Since the recent app update, recorded video does not playback on my phone. It just gets stuck on "buffering". Any help is appreciated. I checked on the app and all device firmware is up to date.

Do you have access to a PC? It's worth trying the web client. You will need to allow flash for the site - there are lots of posts in the forum on how to do that with Chrome, Firefox, and Edge. If you need help, let us know the browser you are using.

Recordings and notifications not working

Twoot — Fri, 13 Sep 2019 20:11:29 GMT

My new app would not send notifications or playback recordings all day after I downloaded the new app then it worked last night for a while and today back to crap... not working
Recording but not able to play back and not notifying me at all

Re: Videos are not playing back in new Arlo App on mobile phone

yeebee29 — Thu, 12 Sep 2019 22:19:15 GMT

Both- at work I'm on mobile data and it doesn't play, at home I'm on WiFi and it also doesn't play.

Re: Videos are not playing back in new Arlo App on mobile phone

rbini100 — Thu, 12 Sep 2019 22:23:24 GMT

When i go to my video library and click to play the video it says "buffering" for a few seconds but never plays the video. I'm on an android os. Samsung galaxy note 8

Re: Live view & Library won't playback video randomly

ShayneS — Thu, 12 Sep 2019 22:34:58 GMT

Is this occurring on the new Arlo mobile app or the legacy app? Which Phone/Device/Model/OS are you using?

Re: Live view & Library won't playback video randomly

rbini100 — Thu, 12 Sep 2019 22:47:07 GMT

Same exact thing is happening to me. I'm on an android note 8