topic Re: New app, MODE is inaccessible in Arlo Pro

New app, MODE is inaccessible

jmads — Thu, 19 Sep 2019 22:29:13 GMT

With the new iOS mobile app, and using the same signin credentials that I use for the Web or the Arlo Legacy app, I can no longer see/configure the mode for my base station, I get the following error:

Access rights are required to view your shared devices Modes status. Request permission from your device admin.

Re: New app, MODE is inaccessible

StephenB — Thu, 19 Sep 2019 23:25:34 GMT

Are you using the main account? Or are you using a "friend" account that has been granted access?

Re: New app, MODE is inaccessible

jmads — Fri, 20 Sep 2019 09:43:27 GMT

It is my main account

Re: New app, MODE is inaccessible

jmads — Fri, 20 Sep 2019 10:11:41 GMT

My main concern is that by Sept 30 I will no longer be able to control the mode. I haven never found a way to do it through the web interface (probably my lack of coffee).

Re: New app, MODE is inaccessible

StephenB — Fri, 20 Sep 2019 11:46:18 GMT

@jmads wrote:

I haven never found a way to do it through the web interface (probably my lack of coffee).

It's right there in plain sight...

Re: New app, MODE is inaccessible

jmads — Fri, 20 Sep 2019 12:29:09 GMT

Not when I navigate to it:

Re: New app, MODE is inaccessible

jmads — Fri, 20 Sep 2019 12:30:06 GMT

Regardless, this still does not solve the original problem that I had with the new app however

Re: New app, MODE is inaccessible

StephenB — Fri, 20 Sep 2019 13:49:35 GMT

@jmads wrote:

Not when I navigate to it:

Are the cameras Arlo Q? Or do you have cameras with a base station?

(It would be odd if they were Qs, since there is a battery indication... )

Also, what browser are you using?

Re: New app, MODE is inaccessible

jmads — Fri, 20 Sep 2019 13:51:47 GMT

Cameras with a base station.

I have tried both a Chrome, Safari and Firefox browsers.

Re: New app, MODE is inaccessible

StephenB — Fri, 20 Sep 2019 14:42:34 GMT

@jmads wrote:

Cameras with a base station.

I have tried both a Chrome, Safari and Firefox browsers.

This is probably related to the app issue (mode isn't available on either).

Are you using the primary account for the devices? The error message from the app would make sense if you are using a "friend" account with granted access. It would mean that the granted access didn't include the base station itself for some reason.