topic Geofence, Choosing Incorrect Mode in Arlo Pro

Geofence, Choosing Incorrect Mode

Shrick — Tue, 17 Sep 2019 08:03:32 GMT

Why does my Geofence mode choose the incorrect mode when in 'Away' mode? Sometimes it also chooses the incorrect mode in 'Home' mode.

My setup for 'Home' mode is to select the 'Schedule' mode.

My setup for 'Away' mode is to select the 'Armed' mode.

Currently the system is in 'Away' mode, and, its choosing the incorrect mode for the system, 'Armed (Outside Only)'?

Why?

Please find attached setup & info. I've also attached my 'Schedule' mode setup.

Thanks

Re: Geofence, Choosing Incorrect Mode

ShayneS — Tue, 17 Sep 2019 23:30:08 GMT

Hi @Shrick

Are you experiencing this issue with an Android or iOS device?

Re: Geofence, Choosing Incorrect Mode

Shrick — Wed, 18 Sep 2019 20:10:49 GMT

Android 9, OnePlus 5

Re: Geofence, Choosing Incorrect Mode

ShayneS — Wed, 18 Sep 2019 20:33:12 GMT

Are you using the new Arlo mobile app version 2.8.1? I would suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support