topic Re: Receiving notifications but it no longer identifies which camera. Can't access live stream in Arlo Pro

Receiving notifications but it no longer identifies which camera. Can't access live stream

rodstrick — Tue, 10 Sep 2019 17:04:41 GMT

After loading the new app, my phone is receiving push notifications; however, it no longer identifies the camera associated with the notification. Previously it indicated wich of my 3 cameras had detected the motion/sound.

Also, I can no longer access the live video stream from my computer. Every time I click to see live stream it tells me I need to load the latest version of Flash. Have done so 5 times now, closed and restarted the browser to no avail. Have tried it with Firefox (what I typically use to access Arlo), Chrome and Safari. Get the same error mesage with all of them.

Re: Receiving notifications but it no longer identifies which camera. Can't access live stream

JessicaP — Fri, 13 Sep 2019 17:40:23 GMT

Hi rodstrick,

Try checking your settings to make sure that your camera is being identified when notification is triggered. You can do this by going to Settings > Notification > Show Previews. This should be set to Always.

Re: Receiving notifications but it no longer identifies which camera. Can't access live stream

rodstrick — Mon, 16 Sep 2019 16:15:27 GMT

Thank you Jessica P! Changed the settings as you directed and am now getting notifications with the Arlo camera specified!

Rod