topic Re: Arlo App Version 2.8 Notification Issues with iOS 13.1 Beta 2 in Arlo Pro

Arlo App Version 2.8 Notification Issues with iOS 13.1 Beta 2

hhzhao — Thu, 05 Sep 2019 18:57:28 GMT

Updated Arlo App on my iPhone with newest version 2.8(909) today, here are issues I have experienced:

- No notification whatsoever! This is a major problem!

- HomeKit worked partially. I have three identical 4000r3 base stations and idential cameras, all with latest firmware. Only two of base stations were able to added to HomeKit, and one of them still display as "uncertified accessory".

I am on iOS 13.1 Beta. For the reference, Arlo App 2.8 notification do work on iOS 12.4.1

Upgraded to new Arlo app no longer receive push notifications

youngek — Thu, 05 Sep 2019 18:56:39 GMT

After upgrade I do not receive push notifications. However, my wife does. I have toggled off and on push notifications and it did not make a difference. Also upgrading I can not access the days before recordings. I am guess it’s due to I have an Sd card in my base station. Also I still have an issue with delayed notifications with motion detection. I’ve had these cameras for about a week and already thinking about returning them.

Re: Upgraded to new Arlo app no longer receive push notifications

Syrathos — Thu, 05 Sep 2019 12:28:41 GMT

I’m in a similar boat with regards to the push notifications. My partner who is running an iPhone 6 Plus with iOS 12.4 is getting notifications but I’m not on my iPhone 7 Plus with iOS 13.1 beta. What type of device are you having issues with?

Re: Upgraded to new Arlo app no longer receive push notifications

youngek — Thu, 05 Sep 2019 12:30:52 GMT

I have an iPhone X running iOS 13.2 and my wife iPhone 7 running 12.4

Re: Upgraded to new Arlo app no longer receive push notifications

Syrathos — Thu, 05 Sep 2019 12:32:13 GMT

So looks like it might be an iOS 13 issue then...

Re: Upgraded to new Arlo app no longer receive push notifications

youngek — Thu, 05 Sep 2019 12:33:18 GMT

What’s weird is it was working and then it just stopped.

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

Red33 — Thu, 05 Sep 2019 12:42:30 GMT

I'm also running 13.1 beta and having the same problems.
No notifications is a big problem.

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

hhzhao — Thu, 05 Sep 2019 13:15:47 GMT

I have spoken this issue with tech support (both on the phone and on-line chart), but no help from the support and no one seems had any idea for what is going on. All they do is reading from some pre-defined supporting script.

I have also reported this issue with Apple on their beta feedback.

Hopefully this can be fixed quickly. Arlo can be a great product if the suppport and app development can be more inline with their product commitment!

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

vpasq — Thu, 05 Sep 2019 14:46:10 GMT

Very, very concerned as I too am not getting notifications since updating this morning to the new app. It did record video (I did an at home test) but NO NOTIFICATIONS! Arlo has to get this fixed with urgency, as this is unacceptable!

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

StephenB — Thu, 05 Sep 2019 14:51:15 GMT

Lots of folks are reporting this with iOS 13.1. If you are using that, then I suggest switching back to the legacy app for now, and watch here for a fix.

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

vpasq — Thu, 05 Sep 2019 15:03:31 GMT

I just noticed that my iPhone with iOS 12 works fine with the new app providing notifications normally, but it is only on my iPad Pro with ios13 beta that the notifications are not working. Arlo Better jump on a fix because release of iOS 13 is just around the corner and I am not going to accept having to stay on an old OS because of a dysfunctional app! Fingers crossed this will be fixed IMMEDIATELY!

Re: Upgraded to new Arlo app no longer receive push notifications

n1976jmk — Thu, 05 Sep 2019 17:00:54 GMT

Hi Syrathos, it’s not the model phone that’s the issue it’s the iOS version you maybe running.

Thanks,

Re: Upgraded to new Arlo app no longer receive push notifications

mikejd1 — Thu, 05 Sep 2019 18:51:04 GMT

It’s 100% iOS 13 betas. I’m on 13.1 beta 2 and no alerts, notifications etc...

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

JamesC — Thu, 05 Sep 2019 19:00:39 GMT

We're aware of an issue with notifications and the iOS13 beta. We will have a fix for this ready for release prior to the official release of iOS13. I will keep you updated on when this will be available.

JamesC

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

howarmat — Thu, 05 Sep 2019 19:41:00 GMT

Thanks for a reply @JamesC as with any beta we do assume some risk like this.

No longer receiving push notifications

emtp563 — Thu, 05 Sep 2019 19:43:55 GMT

Arlo Pro VMB4000r3 base station with the latest firmware. Upgraded to the latest legacy app, then downloaded the new app. It imported all the settings. No longer receiving push notifications. Deleted the new app, went back to the legacy app. Still not receiving push notifications. Restarted iPhone, base station, cable modem, router, and all cameras. Still no push notifications. System is now useless. Running iOS 13.1, public beta 2.

Re: Upgraded to new Arlo app no longer receive push notifications

emtp563 — Thu, 05 Sep 2019 19:52:06 GMT

The notifications worked fine on all the iOS 13 betas and the two 13.1 betas for me. Lost the notifications when I updated the app. It might not necessarily be a iOS beta bug.

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

emtp563 — Thu, 05 Sep 2019 19:52:54 GMT

Thanks guys, we appreciate you being on top of it.

Re: Arlo App Version 2.8 Issues with iOS 13.1 Beta 2

emtp563 — Thu, 05 Sep 2019 19:54:28 GMT

Switching back to legacy doesn’t fix it. What does work is STAY with legacy and DO NOT install the new app.

Re: No longer receiving push notifications

emtp563 — Thu, 05 Sep 2019 19:59:34 GMT

My guess is when going from the legacy app to the new app, when you transfer settings, Apple must have changed a notification permission.