topic Arlo (Android device) No notifications with new app in Arlo Pro

Arlo (Android device) No notifications with new app

Kevin94 — Fri, 06 Sep 2019 18:49:25 GMT

Is someone having the same problem ? I have arlo pro and I installed the new app for Arlo (Android device) and after this I'm not receiving my notifications at all , is recording fine but I'm not getting push notifications . Can someone help me or this is a problem with the new app for Arlo ? Thanks

Re: Arlo (Android device) No notifications with new app

JamesC — Fri, 06 Sep 2019 18:49:38 GMT

Kevin94,

Try reinstalling the app. Also be sure to uninstall the old Arlo legacy app to be sure there are no conflicts between the new and old mobile app versions.

JamesC

Re: Arlo (Android device) No notifications with new app

Kevin94 — Fri, 06 Sep 2019 21:48:10 GMT

I just tried that and it works for few minutes but is the same again ( no notifications)

Random Or No Audible Push Notification On Phone

Hash — Mon, 09 Sep 2019 20:17:29 GMT

Hi There. No, random or between 5minutes to hours later until I get an "audible" push notification, on 3 different branded android phones. I'm just going to repeat what everyone else is saying with the same problem, what is the point of this product without notifications!!!! I have gone through this forum trying all the troubleshooting that moderators and community have suggested to no avail, and the support service seems useless so Im not even going there, so at the risk of sounding rude, please dont tell me to go through the stock standard troubleshooting, my problem is the same as everyone else. On top of that smart notifications is as about as much use as the contents in my hanky in the middle of a flu. The way I see it, smart notifications and phone app is full of bugs, are Arlo doing anything about it?.......looking at this forumn.......

Re: Arlo (Android device) No notifications with new app

somewhereiniowa — Sat, 07 Sep 2019 12:42:42 GMT

I did exactly what Jamesc recommended. It worked fine for the rest of the day yesterday. But today, the next day, it's back to not making a sound/notification and not having a number on the app of how many recordings. The recordings are there in the library, but I wasn't notified.

Re: Arlo (Android device) No notifications with new app

Kevin94 — Sat, 07 Sep 2019 13:21:56 GMT

Same for me . Worked for couple hours and stop working after few hours . I can see the number of how many recordings are on the library but I don't get notifications at all and all this started when I installed the new app

Re: Arlo (Android device) No notifications with new app

VinceG — Sat, 07 Sep 2019 20:33:02 GMT

I’ve also just installed the new app and no longer receive notifications. I uninstalled the old app and checked to ensure the notifications are setup in the new app. This is very frustrating.

Update to Arlo Mobile app 2.8.0.25870 kills push notifications on Android 5.01

TomBastedo — Sat, 07 Sep 2019 23:49:01 GMT

On 9-5-19 I received an e-mail from Arlo that I should download and install the new app version 2.8.0.25870 as the current app, (Now named Legacy version 2.7.12_25660) will no longer be supported after 9-30-2019. Will the legacy app work at all after then?

I installed the "new" version and deleted the Legacy version just as instructed and POOF no more push notifications! As an extra bonus, e-mail notifications now take 3 to 4 minutes. Totally unacceptable, and now practically useless.

My phone is running Android 5.01, which is listed as supported by the new Arlo app. The odd thing was that my wife's Android 7.0 (Still running Arlo Legacy) phone is still getting push notifications. So I spent half the day looking through community and support posts and can confirm all my phone System and App settings are correct.

I re-installed the Legacy version, 2.7.12_25660 and BINGO - instantly all the push notifications are back.

Please either FIX the NEW version, or at least allow the Legacy version to be useable.

If neither happen, I'm afraid it will be time to switch, as much as I don't want to. But I need my Arlo system to be FUNCTIONAL.

Thanks for any help,

Tom Bastedo

Re: Arlo (Android device) No notifications with new app

Kevin94 — Sun, 08 Sep 2019 05:23:31 GMT

Yes is very frustrating , they need to fix this issue with an update bit they need to do something because I'm not getting notifications.

Re: Arlo (Android device) No notifications with new app

jguerdat — Sun, 08 Sep 2019 16:55:23 GMT

Some folks fixed this by reinstalling the new app.

Re: Arlo (Android device) No notifications with new app

VinceG — Sun, 08 Sep 2019 17:04:45 GMT

Thanks. I have tried that twice and still push notifications won’t work. I do get the email alerts, just not the push notifications. Since multiple folks seem to be having the issue there has to be a software bug that needs to be fixed.

Re: Arlo (Android device) No notifications with new app

Kevin94 — Sun, 08 Sep 2019 17:16:51 GMT

I already did that a few times but still the same.

Re: Arlo (Android device) No notifications with new app

StephenB — Sun, 08 Sep 2019 17:52:43 GMT

@VinceG wrote:
I’ve also just installed the new app and no longer receive notifications. I uninstalled the old app and checked to ensure the notifications are setup in the new app. This is very frustrating.

What device are you running, and what version of iOS or Android do you use?

If this is iOS 13 beta, it's a known problem that will be fixed before iOS is released.

Re: Arlo (Android device) No notifications with new app

Kevin94 — Sun, 08 Sep 2019 18:16:22 GMT

It's an Android device using Android version 9 and samung One UI version 1.1

Re: Arlo (Android device) No notifications with new app

VinceG — Sun, 08 Sep 2019 19:07:25 GMT

Thanks. I’m running the iOS beta 13.1 public release 2. I’ll hold for the new update.

Re: Arlo (Android device) No notifications with new app

Kevin94 — Sun, 08 Sep 2019 19:58:44 GMT

I think is working fine with iOS devices .

Re: Arlo (Android device) No notifications with new app

StephenB — Sun, 08 Sep 2019 20:49:41 GMT

@Kevin94 wrote:
I think is working fine with iOS devices .

It's working fine on my iPad Pro (iOS 12).

But notifications don't work at the moment with the iOS 13 beta. Arlo has acknowledged that, and says it will be fixed before iOS 13 is released.

Re: Arlo (Android device) No notifications with new app

Kevin94 — Sun, 08 Sep 2019 20:51:33 GMT

I hope they can fix this problem on the Android devices

Arlo (Android device) No notifications with new app

jtannenba — Mon, 09 Sep 2019 23:53:16 GMT

Android, pixel 3 phone

Re: Random Or No Audible Push Notification On Phone

ShayneS — Mon, 09 Sep 2019 23:04:23 GMT

Hi @Hash

Do you have the old Legacy app installed or are you using the new Arlo App? you can find more information regarding the new app below.

Arlo is migrating to a new Arlo app this month