topic Arlo Pro Camera Offline in Arlo Pro

Arlo Pro Camera Offline

dobbsy — Sat, 07 Sep 2019 19:06:32 GMT

Hi everyone.

The last couple of days one of my arlo camera is showing as offline, it’s powered via usb and has power to it.

I removed it via the app and re-paired earlier today and was showing as working again but I’ve just check and it’s offline again.

Is there a factory reset I can perform or should I order a new camera ?

Thanks

Re: Arlo Pro Camera Offline

StephenB — Sat, 07 Sep 2019 19:27:32 GMT

How far is it from the base station?

Does it come back on line if you restart the base station?

Re: Arlo Pro Camera Offline

dobbsy — Sat, 07 Sep 2019 19:50:09 GMT

Thanks for the reply,

No won’t come back on after restarting the cameras and base station. It’s been ok for about a year and all of a sudden started playing up.

The base station is about 18 meters away on the same floor

Re: Arlo Pro Camera Offline

StephenB — Sun, 08 Sep 2019 19:00:42 GMT

Can you move it closer (as a test) and see if it's a range problem?

Re: Arlo Pro Camera Offline

dobbsy — Sun, 08 Sep 2019 19:26:09 GMT

Thanks for the reply,

Will give it go tomorrow night, just strange it’s suddenly stopped again, is there a factory reset option on the arlo pro cameras ?

Re: Arlo Pro Camera Offline

szabi510 — Fri, 13 Sep 2019 03:54:11 GMT

Hi,
did you solve it?

Thanks

Re: Arlo Pro Camera Offline

dobbsy — Mon, 23 Sep 2019 09:04:40 GMT

All sorted now, I move the base station and no change, I removed the camera and re-assigned it worked for about 5 minutes then stopped again. So swapped it with another camera and now use the flaky one in my garage powered via battery rather than USB,

Thanks Guys