topic Re: Video glitch in Arlo Pro

Video glitch around the 12 sec mark

JPav80 — Fri, 06 Sep 2019 18:03:45 GMT

Recently I have noticed after the last couple of base firmware updates, that my cameras get glitchy video that always seems to occur at the 12 second mark on my recordings. If there is an object like a car or person in motion the video looks like it freezes or distorts and then picks up again after a couple of seconds. I tried rebooting the base but it isn't resolved. It happens on all 5 cameras. Any ideas?

Re: Video glitch

ShayneS — Fri, 06 Sep 2019 18:05:05 GMT

Hi @JPav80

Have you tried to remove the camera from Settings > My Devices > Re-Add it?

Does the glitch appear on the app & web browser?

Re: Video glitch

JPav80 — Fri, 06 Sep 2019 20:27:55 GMT

It appears in the app and on the web. I did try to remove one camera and it still does it. All cameras have the same glitch where it looks like the image freezes but then progresses after a couple of seconds.

Re: Video glitch

StephenB — Fri, 06 Sep 2019 23:26:55 GMT

Are your cameras connected to AC power or are they running off the batteries?

Re: Video glitch

JPav80 — Fri, 06 Sep 2019 23:40:28 GMT

They are a mix. Some are battery only. One is in solar and a couple are powered by AC.

Re: Video glitch

StephenB — Sat, 07 Sep 2019 14:46:06 GMT

@JPav80 wrote:
They are a mix. Some are battery only. One is in solar and a couple are powered by AC.

I asked because a couple of users have recently reported corrupted video when they used AC power, but not when they were operating on battery-only.

So if you are mostly seeing it on the AC powered cameras you might try switching to battery-only as a test, and see if that makes any difference.

Re: Video glitch

JPav80 — Mon, 09 Sep 2019 17:55:29 GMT

@StephenB My main cameras that I use are either on battery or the solar panel outside. It isn't related to AC in my case.

Re: Video glitch

ShayneS — Tue, 10 Sep 2019 17:57:02 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech support

Re: Video glitch

JPav80 — Tue, 10 Sep 2019 19:18:32 GMT

I have not contacted support yet since this issue seems to have started during one of the last firmware updates. I have attached a picture sample taken this morning that shows the issue around 10 second mark. It clears up at 12 seconds. I did try changing video quality but that didn't help.

Re: Video glitch

JPav80 — Fri, 01 Nov 2019 19:04:53 GMT

As expected it appears the latest firmware (1.092.0.24_985) resolved my issue and my recordings are no longer getting the 10-12 second mark glitch I reported almost 2 months ago.

I really wish there was better communication from Arlo regarding their buggy beta quality software. I have learned not to spend too much time troubleshooting since most issues appear related to firmware.