topic Firmware 1.14.1.1_2913_78b189a and Smartthings integration in Arlo Pro

Firmware 1.14.1.1_2913_78b189a and Smartthings integration

RobertRosal — Wed, 04 Sep 2019 20:25:27 GMT

Looks to be an issue with triggering cameras to record with the current firmware version. Anyone else having the same issue where you cannot trigger a camera to record with Smartthings?

Re: Firmware 1.14.1.1_2913_78b189a and Smartthings integration

EirikHuse — Thu, 05 Sep 2019 06:43:30 GMT

I have the same problem after installing firmware 1.14.1.0_2909. Have contacted customer support.

Re: Firmware 1.14.1.1_2913_78b189a and Smartthings integration

RobertRosal — Thu, 05 Sep 2019 14:12:00 GMT

@EirikHuse wrote:

I have the same problem after installing firmware 1.14.1.0_2909. Have contacted customer support.

Good luck with that Eirik! Please keep us posted.

Re: Firmware 1.14.1.1_2913_78b189a and Smartthings integration

DAT403 — Tue, 17 Sep 2019 03:18:28 GMT

Same issue for me. Done a complete hard reset of everything and still same issue. This better be corrected ASAP.

Re: Firmware 1.14.1.1_2913_78b189a and Smartthings integration

TBacon — Thu, 19 Dec 2019 18:45:16 GMT

I agree that this needs to be addressed QUICKLY by Arlo. This is the time of year most people want to install outdoor security cameras to catch porch thieves. I had a motion sensor (non-arlo) placed to trigger my cameras. Now I can't do that and my weak Arlo camera motion sensor doesn't trigger when people approach my house. Word is getting out that Arlo is no longer compatible with Smartthings the way it was "intended and marketed".

I'm looking at returning my system to Best Buy and going with Lortex. I may loose the Smartthings integration, but have one system that works well on its own.

Re: Firmware 1.14.1.1_2913_78b189a and Smartthings integration

EirikHuse — Sun, 22 Dec 2019 12:06:14 GMT

I have returned my system and got my money back. Now it's a case between Arlo and the online store. I bought the system back in september 2017 in Norway.