https://community.arlo.com/t5/Arlo-Pro/VMB4000-RMA-amp-Support-help/m-p/1721845#M61279 <P>Has anyone had bad experiences with customer service since their departure from Netgear?&nbsp; I had been experiencing issues with a camera so&nbsp; I contacted customer service. I went through the entire process of uninstalling, resyncing, etc. and it didn't resolve the issue. I was then advised that they would replace that camera and I was given an RMA # and an RMA # was also sent via email. Upon opening the email with the RMA&nbsp; # the # didn't work. So I called and was sent a new email with a new RMA #, there were 3 options to choose form. I chose the one that would allow them to send me a camera and I would send the problem one back to them. I paid for postage.&nbsp; As of today 9/3/19, I have yet to receive the camera. So I called and was transferred to Tech wanted me to go through the process of uninstalling and reinstalling and syncing all over again. I explained I had done that he asked what type of internet I informed him.&nbsp; I told him everything should be documented. He asked me where I had been?&nbsp; I said what do you mean where have I been. He said you didn't call us. I said, of course, I called you where have you been I have case # and 2 RMA's and went through the RMA process and I'm just trying to figure out where the camera is. He continued to ask what option I chose on the RMA I explained there were 3 options and explained again. He said you are pending. He wanted me to verify my address again as to where the camera would be sent. I asked what does that mean.&nbsp; He couldn't tell me the issue, in a rude manner. I said have been waiting for a camera in the mail I paid for postage now you are saying there is a problem. I&nbsp; asked to speak with a manager and he refused. I asked again to speak with a manager he said a manager she cannot help you, I asked again can I please speak with a manager are you saying I can't speak with a manager and he said goodbye and hung up on me. ARE YOU KIDDING ME. Here I am waiting for a camera that's not coming and no communication on their part if there was an issue and then to have this type of customer service from a company. I deal with the public daily and this is unacceptable an employee who represents a company and treats customers this way the business with eventually suffer. I have never had an issue with this company or Netgear before.&nbsp; I or any who request to speak with a manager should have that option and be disconnected.&nbsp;</P> Wed, 04 Sep 2019 18:33:36 GMT Simie3 2019-09-04T18:33:36Z https://community.arlo.com/t5/Arlo-Pro/VMB4000-RMA-amp-Support-help/m-p/1721845#M61279 <P>Has anyone had bad experiences with customer service since their departure from Netgear?&nbsp; I had been experiencing issues with a camera so&nbsp; I contacted customer service. I went through the entire process of uninstalling, resyncing, etc. and it didn't resolve the issue. I was then advised that they would replace that camera and I was given an RMA # and an RMA # was also sent via email. Upon opening the email with the RMA&nbsp; # the # didn't work. So I called and was sent a new email with a new RMA #, there were 3 options to choose form. I chose the one that would allow them to send me a camera and I would send the problem one back to them. I paid for postage.&nbsp; As of today 9/3/19, I have yet to receive the camera. So I called and was transferred to Tech wanted me to go through the process of uninstalling and reinstalling and syncing all over again. I explained I had done that he asked what type of internet I informed him.&nbsp; I told him everything should be documented. He asked me where I had been?&nbsp; I said what do you mean where have I been. He said you didn't call us. I said, of course, I called you where have you been I have case # and 2 RMA's and went through the RMA process and I'm just trying to figure out where the camera is. He continued to ask what option I chose on the RMA I explained there were 3 options and explained again. He said you are pending. He wanted me to verify my address again as to where the camera would be sent. I asked what does that mean.&nbsp; He couldn't tell me the issue, in a rude manner. I said have been waiting for a camera in the mail I paid for postage now you are saying there is a problem. I&nbsp; asked to speak with a manager and he refused. I asked again to speak with a manager he said a manager she cannot help you, I asked again can I please speak with a manager are you saying I can't speak with a manager and he said goodbye and hung up on me. ARE YOU KIDDING ME. Here I am waiting for a camera that's not coming and no communication on their part if there was an issue and then to have this type of customer service from a company. I deal with the public daily and this is unacceptable an employee who represents a company and treats customers this way the business with eventually suffer. I have never had an issue with this company or Netgear before.&nbsp; I or any who request to speak with a manager should have that option and be disconnected.&nbsp;</P> Wed, 04 Sep 2019 18:33:36 GMT https://community.arlo.com/t5/Arlo-Pro/VMB4000-RMA-amp-Support-help/m-p/1721845#M61279 Simie3 2019-09-04T18:33:36Z