topic Re: Base unit offline in Arlo Pro

Base unit offline

Wanderinwidget — Mon, 02 Sep 2019 13:03:38 GMT

After a recent power cut the base unit is showing offline in the app. The base unit has power and internet connectivity, but no cameras connected. Any help appreciated. Was hoping not to have to factory reset, but not sure of any other options now.

Re: Base unit offline

StephenB — Mon, 02 Sep 2019 13:06:40 GMT

Did you try power-cycling the base station?

Re: Base unit offline

Wanderinwidget — Mon, 02 Sep 2019 13:13:02 GMT

Yes have tried that and tried another network cable, but same. Base unit offline

@StephenB wrote:

Did you try power-cycling the base station?

Re: Base unit offline

StephenB — Mon, 02 Sep 2019 13:52:43 GMT

It's possible that the power cut included a surge that damaged the base station. What is the status of the LED(s) on the base station?

You could try resetting the base station, though if that works you will need to set everything up again. https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-base-station-to-the-default-values

You could also try support ( https://www.arlo.com/en-us/support/contact.aspx ).