topic Re: No recording since 1 PM on Sept 1, 2019 in Arlo Pro

No recording since 1 PM on Sept 1, 2019

Merengue — Tue, 03 Sep 2019 20:24:26 GMT

9-01-2019 no recording since 1pm today. Not a year with the system and this is probably the fifth problem reported already...

Re: No recording since 1 PM on Sept 1, 2019

Mdtr — Tue, 03 Sep 2019 20:25:50 GMT

Same here. No notifications and recordings.

Re: No recording since 1 PM on Sept 1, 2019

Merengue — Tue, 03 Sep 2019 20:25:59 GMT

Still, 9-02-2019, no recording and it is 8:22am

Re: No recording since 1 PM on Sept 1, 2019

StephenB — Tue, 03 Sep 2019 20:26:09 GMT

@Merengue wrote:
Still, 9-02-2019, no recording and it is 8:22am

Have you tried restarting the base?

Also can you live stream and make manual recordings?

Re: No recording since 1 PM on Sept 1, 2019

Karnett — Tue, 03 Sep 2019 20:26:20 GMT

I had no recordings on 9/1/2019 but I did have notifications. It started recording again this morning. I wanted to go back and look at a recording from last night but couldn’t because it’s not there. The still image from that recording was still on the device screen in the app.

Re: No recording since 1 PM on Sept 1, 2019

Merengue — Tue, 03 Sep 2019 20:26:29 GMT

2nd day since yesterday Sept. 1st from 1pm until today Sept. 2nd 7:55 pm no recordings no alerts. What's going on? Is anyone else having these issues?

Re: No recording since 1 PM on Sept 1, 2019

Merengue — Tue, 03 Sep 2019 20:26:46 GMT

Manual recordings goes disabled while in live stream.... And I have tried rebooting the base several times and nothing yet...

Re: No recording since 1 PM on Sept 1, 2019

jguerdat — Tue, 03 Sep 2019 20:26:54 GMT

Have you rebooted the base? What mode is active?

Re: No recording since 1 PM on Sept 1, 2019

StephenB — Tue, 03 Sep 2019 20:27:04 GMT

I think the next step (if you haven't tried it yet) is to remove the batteries from the camera(s) and reinsert them.

Re: No recording since 1 PM on Sept 1, 2019

Merengue — Tue, 03 Sep 2019 20:27:14 GMT

9-03-2019 3pm Arlo Team responded and professionally assisted me in this situation,. All is well now... Thanks Arlo Team!!!

Re: No recording since 1 PM on Sept 1, 2019

Merengue — Tue, 03 Sep 2019 20:27:28 GMT

Thank you...