topic Re: Not receiving push notifications on Samsung Note 8 running Android Pie in Arlo Pro

Not receiving push notifications on Samsung Note 8 running Android Pie

Toby65 — Fri, 16 Aug 2019 17:39:22 GMT

It started a few months ago, I've scoured the message boards & none of the solutions work, I'm not getting real time notifications anymore on android P even after downgrading to older versions of the arlo app. I do get the email notifications but of course they're not instant so that makes them pretty useless by way of alerting me of a potential intruder.

I have a GS7 running nugant that works fine so I know it's not the system but this whole thing is driving me insane because I have a USELESS $600 sack of bricks as far as I'm concerned & tech support isn't worth the time from all the complaints I'm hearing so I'm hoping you all might have an idea specifically for the NOTE 8 RUNNING ON PIE.

Re: Not receiving push notifications on Samsung Note 8 running Android Pie

JessicaP — Fri, 16 Aug 2019 17:39:32 GMT

Hi Toby65,

What troubleshooting steps have you tried taking to resolve your issue?

Re: Not receiving push notifications on Samsung Note 8 running Android Pie

Toby65 — Fri, 16 Aug 2019 17:53:55 GMT

All the possible options

cleared caches, deleted data, reinstalled, changed notification settings, removed any possible conflicting apks. reset the base station, reset the cameras, removed the cameras & re-added them individually. I also tried other versions of the app which do not work on pie either.

As I said it's working fine on my other android phone.

Re: Not receiving push notifications on Samsung Note 8 running Android Pie

JessicaP — Fri, 16 Aug 2019 22:14:47 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Not receiving push notifications on Samsung Note 8 running Android Pie

Toby65 — Sat, 17 Aug 2019 02:14:41 GMT

Yea, so maybe you missed that part where I said I've heard ENOUGH of the nightmares people have been posting about how unhelpful tech support has been. This problem has been going on FOR MORE THAN 6 MONTHS & I have one of the most popular flagship phones out there & I know you all know this has been an ongoing issue, if you had a fix for it you would have fixed the app by now so I'm happy to take my chances with other unfortunate users like myself.