topic Re: I Keep losing my videos - Not In App Library in Arlo Pro

I Keep losing my videos - Not In App Library

Debsimo12 — Wed, 14 Aug 2019 22:31:41 GMT

I went into the app yesterday to review videos from my yard from the day before. I had already looked quickly at them when the notifications came in. They were gone when I went back. I did not delete them. I had 5 videos that had been listed.

Last night I got 2 notifications. One just before midnight and one just after. I watched both videos of the bear going through my yard. I downloaded the first video to my phone just in case. I showed both the videos to a friend this morning and did not delete. This afternoon I got a new notification. When I went in to view it, it was the only video in my library. My other 2 were gone. Where did they go and why is this happening? Any tips?

I Keep losing my videos - Not In App Library

TomMac — Wed, 14 Aug 2019 22:31:57 GMT

Try and check via the web with browser ... https://arlo.netgear.com

make sure filters are not set for library

I Keep losing my videos - Not In App Library

Debsimo12 — Wed, 14 Aug 2019 22:32:21 GMT

There is nothing at the website that helps me. I am not on a plan yet. My cameras have only been up for a week. I know the videos should stay in the cloud for 7 days without paying for an upgraded plan. Hate to say it, but is it doing this to force me into paying more money?

Re: I Keep losing my videos - Not In App Library

ShayneS — Thu, 15 Aug 2019 22:47:51 GMT

@Debsimo12

Have you checked on your browser to see if the video is in your library?

Re: I Keep losing my videos - Not In App Library

Debsimo12 — Fri, 16 Aug 2019 00:53:39 GMT

We are all good. Found out my husband was deleting them on his phone. For some reason he thought they were being stored on his phone AND in the cloud. He has now been trained.

Re: I Keep losing my videos - Not In App Library

ShayneS — Fri, 16 Aug 2019 16:48:55 GMT

That is good news I think.. : )

Let us know if you have any further questions, we will be here to help.