topic Arlo App for iPhone Location Services is Missing in Arlo Pro

Arlo App for iPhone Location Services is Missing

SuperDaddy — Sat, 03 Aug 2019 00:59:26 GMT

The Arlo App on my daughter's iPhone does not appear in location services.

I have made sure she has no special characters in the phone name. Didn't work.

I have deleted the app numerous times. Most times I turned off the phone after deleting the app and restarted the phone before resintall the app. Didn't work.

I have removed her as granting access and then re-invited her and started the process over again. Didn't work.

I called tech support. Useless. I asked to be transferred to level 2 support. Tech support said level 2 support was busy but I would I receive a call back from them in a half hour. That was about two hours ago.

Any suggestions about possible fixes I haven't already tried would be appreciated.

Re: Arlo App for iPhone Location Services is Missing

ShayneS — Mon, 05 Aug 2019 21:07:43 GMT

Hi @SuperDaddy

What version IOS is her iphone running? Also, what is the version of the Arlo mobile app is installed on the phone?

Re: Arlo App for iPhone Location Services is Missing

SuperDaddy — Mon, 05 Aug 2019 21:59:19 GMT

It is a iPhone XR, running 12.3.1 with most recet version of app.

Re: Arlo App for iPhone Location Services is Missing

ShayneS — Mon, 05 Aug 2019 23:21:35 GMT

Was the app previously listed in the Location Services list? Were there any IOS updates performed recently?

Re: Arlo App for iPhone Location Services is Missing

SuperDaddy — Mon, 05 Aug 2019 23:14:00 GMT

I think it worked orignally as I think I would have checked in on install but I don't remember specifically. If it did, it didn't work for long as it has been an ongoing problem given the geofencing is dependent upon location services being on. The phone is only about 3 months old.

I think her apps and OS are set to autoupdate. I assume there have been updates in last three months but, again, I don't know for sure.

I will add that I have tried signing in with my credentials to see if the app would appear in location services but it did not.

Suggestions?

Re: Arlo App for iPhone Location Services is Missing

ShayneS — Mon, 05 Aug 2019 23:25:56 GMT

I am not to sure why her phone is not allowing location services for the Arlo app, that's a weird one. Can you try and install IOS 12.4 on the Iphone & check again? You may want to do another fresh remove & install of the Arlo Mobile app as well. The latest version of the Arlo IOS app is 2.7.12

Also, does thee happen to be any safety measures/passwords blocking the location services?

Arlo App for iPhone Location Services is Missing

DamianPC — Thu, 08 Aug 2019 18:28:16 GMT

Hi all,
I know this has been discussed in other forums but none of the answers have solved my issue
I have granted access to my wife. She has created an account and logged in. She has access to all cameras but Arlo will not snow up on location services. Apple iPhone.
In modes setting she is unable to edit anything other than schedule.
I’ve tried changing the phone name as has been suggested to get rid of characters and I’ve deleted and re-installed the app. Signed out and in. But I cannot get Arlo to request location.
Any suggestions? Thanks

Re: Arlo App for iPhone Location Services is Missing

SuperDaddy — Wed, 07 Aug 2019 03:32:47 GMT

I installed 12.4. Removed the app and reinstalled and logged in both with my account and hers. Still Arlo app is not contained in location services for me to select "alway", "only while in use" or never. Suggestions?

Re: Arlo App for iPhone Location Services is Missing

Paladdo — Sat, 14 Sep 2019 18:01:26 GMT

Same problem here. 2 iPhone xrs running ios 12.4.........one has locatdion services on, the other there seems to be no way to trun on location services. the Arlo app settings does not have that option.

Re: Arlo App for iPhone Location Services is Missing

ShayneS — Mon, 16 Sep 2019 20:33:42 GMT

@Paladdo

Can you provide a bit more detail regarding this issue?

What are the steps you perform to get to the location services?

Are you in Settings > Privacy > Location Services > ARLO?

Re: Arlo App for iPhone Location Services is Missing

Paladdo — Tue, 17 Sep 2019 00:45:44 GMT

The problem seens to be resloved......I deleted the app from phone #2 and re installed it. That seems to have worked, geofencing seems, at least for the moment, to be working correctly with the new app.

Re: Arlo App for iPhone Location Services is Missing

ShayneS — Tue, 17 Sep 2019 17:06:05 GMT

That is great news!

let me know if you have any further questions & I will be here to assist you.