topic Re: Microphone not working for Arlo Pro. Tried reinstalling. Shows grayed out on iPhone. in Arlo Pro

Microphone not working for Arlo Pro. Tried reinstalling. Shows grayed out on iPhone.

Rooog8 — Wed, 07 Aug 2019 18:46:42 GMT

For the last few months I have noticed my microphone icon is grayed out. I figured it was due to a release or Arlo working on it, but I just re-installed the app and it still doesnt work.

The Arlo firmware I am using is 1.14.0.2_2276 and Arlo Hardware is VMB4000r3. I have an iPhone x and using iOS 12.4 (Most Current). I am also not able to use the microphone whil on my computer. Can someone tell me what is going on? Its been like this for at least 6 months.

Re: Microphone not working for Arlo Pro. Tried reinstalling. Shows grayed out on iPhone.

JessicaP — Wed, 07 Aug 2019 18:46:52 GMT

Hey Rooog8,

Are you the admin account or the grant access account? Could you also show a screenshot where your microphone icon is showing greyed out?

Re: Microphone not working for Arlo Pro. Tried reinstalling. Shows grayed out on iPhone.

Rooog8 — Wed, 07 Aug 2019 19:18:47 GMT

Hi, Yes I am the Admin. Here is a screen shot of the app. I circled the microphone I used to be able to use to speak with.

Re: Microphone not working for Arlo Pro. Tried reinstalling. Shows grayed out on iPhone.

JessicaP — Fri, 09 Aug 2019 15:08:41 GMT

Thanks for providing the screenshot. That would actually be the sound detection icon. You can read here on how to enable sound detection: How do I enable or disable motion or sound detection?

If you want to use the microphone to speak, you'll need to play the live stream and you will see a microphone icon to use the push-to-talk feature. To learn how to use the push-to-talk feature, read this article: What is the push-to-talk feature on my Arlo camera and how does it work?