topic Arlo Pro (VMS4130) Not Recording. But receiving alerts when motion is detected. in Arlo Pro

Arlo Pro (VMS4130) Not Recording. But receiving alerts when motion is detected.

Melig264 — Thu, 01 Aug 2019 16:31:04 GMT

My Arlo camera is experiencing an issue of not recording video to the library. It is detecting motion & sending me alerts but when i go to look at the recording there is nothing there.

Please help!

Re: Arlo Pro (VMS4130) Not Recording. But receiving alerts when motion is detected.

JessicaP — Thu, 01 Aug 2019 16:31:14 GMT

Hi Melig264,

Make sure when you're checking your videos from your library that you don't have any filters on.

If you're using custom mode, try testing using the default "Armed" mode to see if you're receiving any recordings after you get notified that your camera detected motion.

Re: Arlo Pro (VMS4130) Not Recording. But receiving alerts when motion is detected.

Melig264 — Fri, 09 Aug 2019 18:59:30 GMT

Thank you for your suggestion but unfortunately it was not the issue.

My issue was finally resolved by deleting everything & reinstalling after 3 days of frustration.