topic Re: Arlo Pro new home setup. VMC4030 in Arlo Pro

Arlo Pro new home setup. VMC4030

Wme — Mon, 29 Jul 2019 15:54:47 GMT

Hi.

Having no further use for my Arlo pro cameras.

Have decided to give the system to a family member who is having no success in setting up the system in the new property.

Ive removed all devices before taking them to the new address, and as Arlo suggest try setting up the system using my Mobile device, I was going to set up and then input/edit details as to new email address and a new mobile number, but conatany am presented that no devices can be found.

Any help would be very appreciated.

Best Wishes WME

Re: Arlo Pro new home setup. VMC4030

ShayneS — Tue, 30 Jul 2019 23:23:38 GMT

Hi @Wme

Did you remove your base station from your account before they tried to claim it as new?

Re: Arlo Pro new home setup. VMC4030

Wme — Wed, 31 Jul 2019 17:25:07 GMT

Hi Shaynes.

No all I done was removed device (base station, & cameras) before removing the whole system and trying to set up in the new property.

So I assume that is still under my account details, & my original IP address hence why its not working as the IP address isn’t recognised/different.

Would I need to contact Arlo to remove me from that system, so it would be installed as a complete new system/device to the new IP at the new address.

Many thanks.

WME

Re: Arlo Pro new home setup. VMC4030

ShayneS — Wed, 31 Jul 2019 18:30:47 GMT

If you in fact went to the Settings > My Devices > Selected the base > Selected Remove Device, than this step was done properly. If you have not, this will affect the new user trying to claim & set up the base station.

Re: Arlo Pro new home setup. VMC4030

Wme — Tue, 06 Aug 2019 16:07:11 GMT

Hi Shaynes.

Ive picked up the base station, I will set it up again at its original place my home & try to remove base station hopefully using the correct steps.

I’ll have to see how it go’s.

thanks again.

wme

Re: Arlo Pro new home setup. VMC4030

ShayneS — Tue, 06 Aug 2019 18:10:42 GMT

Hi @Wme

You are welcome! let me know how it goes.