topic Re: 30 Day Video Playback in Arlo Pro

30 Day Video Playback

AB23col — Sun, 30 Jun 2019 17:39:24 GMT

Just recently Purchased the Arlo Smart Subscription, The base one for 2.99 per camera. It says it comes with 30 Day video playback. All i can see is when My cameras pick up motion. Is there a way to go back and View a entire days worth of Video? and if so where do i go to view it?

Re: 30 Day Video Playback

jguerdat — Sun, 30 Jun 2019 17:51:18 GMT

I suspect that you just get 30 days worth of library storage. What were you expecting?

Re: 30 Day Video Playback

AB23col — Wed, 03 Jul 2019 01:31:09 GMT

Thought the 30 Day Video Playback meant it was consecutive 30 days of footage, instead all i can see is clips of when my cameras detect movement. which is fine but i want to be able to view the whole day if need be

@jguerdat wrote:

I suspect that you just get 30 days worth of library storage. What were you expecting?

Re: 30 Day Video Playback

jguerdat — Wed, 03 Jul 2019 12:51:10 GMT

For that you need to subscribe to the CVR service which requires the cameras to be plugged into AC power.

Re: 30 Day Video Playback

lkennedy — Tue, 30 Jul 2019 00:17:12 GMT

So,

I'm looking for something that was not picked up by the camera today in a notification. Is there a way to go back and look at today's recordings? We pay the subscription cost, I feel that this should be included. Also, a lot of things are not detected by our cameras. If playback is not an option, what are we paying for?

Re: 30 Day Video Playback

ShayneS — Tue, 30 Jul 2019 17:20:57 GMT

Hi @lkennedy

Did you check the web browser & Arlo app? Do you have CVR enabled or a smart subscription active?

Re: 30 Day Video Playback

lkennedy — Wed, 31 Jul 2019 16:22:19 GMT

I checked the web browser and arlo app. I have smart subscription active. I'm unaware of CVR.

Re: 30 Day Video Playback

ShayneS — Wed, 31 Jul 2019 17:44:33 GMT

I would suggest contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support