topic Re: Doesn't Always Detect Motion in Arlo Pro

Doesn't Always Detect Motion

FaithW — Wed, 24 Jul 2019 17:25:25 GMT

Camera isn't always detecting motion. It detects me driving out of driveway but doesn't detect a tow truck picking up another vehicle in my driveway. Then it detects a vehicle going by on the street, all the time. Any ideas?

Re: Doesn't Always Detect Motion

ShayneS — Wed, 24 Jul 2019 19:32:54 GMT

Hi @FaithW

Have you tried to reboot your base station or reboot the camera by removing > re-inserting the battery?

Re: Doesn't Always Detect Motion

FaithW — Sun, 28 Jul 2019 11:19:42 GMT

Yes I have done both. Very inconsistent detection.

Re: Doesn't Always Detect Motion

ShayneS — Mon, 29 Jul 2019 22:38:13 GMT

Have you tried to adjust the sensitivity until you reach a desired result?

Re: Doesn't Always Detect Motion

FaithW — Mon, 29 Jul 2019 22:59:34 GMT

Yes and I haven't changed it recently. Sometimes it detects every 2 or 3 minutes, other times it detects nothing for hours when I've clearly seen movement. And it hardly if ever detects anything from like midnight to six now and it did in the beginning, which I find very odd. In the beginning it would detect every bug that went by now it doesn't even detect a car going by. Just not sure.

Re: Doesn't Always Detect Motion

ShayneS — Mon, 29 Jul 2019 23:03:44 GMT

@FaithW

Do you have your cameras set on a schedule?

Re: Doesn't Always Detect Motion

FaithW — Fri, 02 Aug 2019 22:39:32 GMT

No they never have been

Re: Doesn't Always Detect Motion

ShayneS — Mon, 05 Aug 2019 17:34:01 GMT

Hi @FaithW

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41024220