topic Re: How do I contact customer support? in Arlo Pro

How do I contact customer support?

Zoey12 — Mon, 29 Jul 2019 23:36:45 GMT

How do I contact customer support? The live chat doesn't connect, the phone number1 (408) 638 3750 is out of service per the recording, the support email disappears as I start to fill it out.

Re: How do I contact customer support?

TomMac — Mon, 29 Jul 2019 23:37:06 GMT

https://www.arlo.com/en-us/support/contact.aspx

do not google for support as you more than likely will get a third party fake one

Re: How do I contact customer support?

spenn — Mon, 29 Jul 2019 23:37:16 GMT

I feel ya... i've been waiting 19 days for a response from Customer Support!

Re: How do I contact customer support?

Zoey12 — Mon, 29 Jul 2019 23:42:51 GMT

The only response I was finally able to get was via private message on ARLO's Facebook page. Although they just responsed with a request for my email or phone number to have a Support Tech contact me.....so, we'll see. Even Netgear's customer support wouldn't touch ARLO issues.

Re: How do I contact customer support?

TomMac — Mon, 29 Jul 2019 23:42:59 GMT

@Zoey12 wrote:.....so, we'll see. Even Netgear's customer support wouldn't touch ARLO issues.

That's because Arlo is no longer a part of Netgear...they split last year