topic Re: Incompatible Charger Error When Using Arlo Charger in Arlo Pro

Incompatible Charger Error When Using Arlo Charger

yvonneft — Tue, 15 Jan 2019 00:03:02 GMT

Trying to charge Arlo Pro using the AC adapter and camera power adaptor cable that came with the cameras. AC adapter says model AD2085320 on it. Keep getting error message that incompatible charger. We originally charged all three cameras with this adaptor and cable with no issue.

Incompatible Charger Error When Using Arlo Charger

steve_t — Tue, 15 Jan 2019 00:03:14 GMT

Have you tried removing the battery, reinserting the battery, waiting for the camera to reconnect to the base and then inserting the charger cable?

Re: Incompatible Charger Error When Using Arlo Charger

Zyx007 — Sat, 06 Jul 2019 01:57:49 GMT

I have exactly the same issue. Using original charger and battery but getting incompatible charger error. Took out battery and put it back in

Re: Incompatible Charger Error When Using Arlo Charger

ShayneS — Mon, 08 Jul 2019 16:26:33 GMT

Hi @Zyx007

Are you still experiencing this issue? Did you contact customer support regarding this?

I have attached the link here for you - Arlo Tech Support

Re: Incompatible Charger Error When Using Arlo Charger

Busydebs60 — Tue, 23 Jul 2019 23:38:18 GMT

My charger saying incompatible charger. How do I get it replaced? Why isn't there a ph# to call? I absolutely hate dealing wth this online!!!

Re: Incompatible Charger Error When Using Arlo Charger

Busydebs60 — Tue, 23 Jul 2019 23:41:37 GMT

I will try right now.
Thanks.. its showing a blue light instead of red. 🤞hoping its working now

Re: Incompatible Charger Error When Using Arlo Charger

Busydebs60 — Tue, 23 Jul 2019 23:42:40 GMT

Is it working now?

Re: Incompatible Charger Error When Using Arlo Charger

Zyx007 — Wed, 24 Jul 2019 01:07:03 GMT

Works off and on. You try to unplug and re-plug the connectors, and maybe one time out of ten times it may work. Basically the charger is a piece of crap

Re: Incompatible Charger Error When Using Arlo Charger

circusjan — Thu, 29 Aug 2019 00:36:34 GMT

battery won't charge - incompatible charger

Re: Incompatible Charger Error When Using Arlo Charger

ShayneS — Thu, 29 Aug 2019 21:01:58 GMT

Hi @circusjan

Is this the only camera with the charing issue?

Are you using the original charging cable & AC adapter?

Re: Incompatible Charger Error When Using Arlo Charger

Sarahhh — Tue, 03 Sep 2019 14:55:05 GMT

I'm experiencing the same issues too. Been using the original charger that came with my 2 Arlo-Pro Wireless cameras for the past 2 years, and no issues previously.

And suddenly, I saw this message on my Arlo app:

"Incompatible charger has been detected. Connect a compatible Arlo charger. For more info, see KB article for Charging Faults."

Same error message when I tried to charge either camera with the original charger.

Had removed the batteries inside & re-inserted, didn't work.

Questions:

- How can the original charger that came together with the cameras be suddenly "incompatible"?? And be incompatible out of the blue??

- I searched high and low and can't find the stated KB article at all.

Anyone found any solution to this?

Re: Incompatible Charger Error When Using Arlo Charger

StephenB — Tue, 03 Sep 2019 15:02:14 GMT

@Sarahhh wrote:
- How can the original charger that came together with the cameras be suddenly "incompatible"??

The charger could be failing. If you have another microISB cable lying around, you could also test charging with that (since it might also be something with the cable).

Re: Incompatible Charger Error When Using Arlo Charger

Sarahhh — Wed, 04 Sep 2019 16:33:42 GMT

@StephenB I tried using another spare random microUSB charging cable - didn't work too.

And I have realized why the original charging cable is "suddenly incompatible" with my Arlo Pro cameras.

Arlo has come up with the new Arlo Charging Station (see attached photo), which basically means if you want to continue using your Arlo cameras bought previously, you are forced to buy the newly-marketed Arlo Charging Station.

(Go figure 🙄...)

Re: Incompatible Charger Error When Using Arlo Charger

StephenB — Wed, 04 Sep 2019 19:09:03 GMT

@Sarahhh wrote:

Arlo has come up with the new Arlo Charging Station (see attached photo),

FWIW, The documentation for the charging station says it can be used with your existing power adapter/cable.

page 4 here: https://www.arlo.com/en-us/images/documents/arlopro/arlo_pro_charging_station_installguide.pdf

Since you've tried multiple cables, multiple cameras, and multiple batteries, what's left is the charger itself. The charger for the Pro uses 9 volts, so normal USB chargers won't work. So I think you'll need to either need to convince Arlo support to send you a replacement (it is covered by warranty), or just purchase a new one. US street price is about $15 at the moment.

Re: Incompatible Charger Error When Using Arlo Charger

Surg673 — Mon, 09 Dec 2019 11:03:08 GMT

Thats horrible. I used to back arlo up in and on everything security wise. Bad reviews and comments where also defended by me but now im starting to be fed up just as everyone else has been.

Re: Incompatible Charger Error When Using Arlo Charger

Rickgabriel24 — Sun, 15 Dec 2019 20:16:54 GMT

Spent A whole day researching. finally got the customer service and it was hell. Had my pro for only one year use the same charger that came with the camera now it’s incomparable. For the price of these cameras this Has to be the worst customer service and quality. Finding a contact support number is like finding a needle in a haystack unacceptable .

Re: Incompatible Charger Error When Using Arlo Charger

StephenB — Mon, 16 Dec 2019 12:42:29 GMT

@Rickgabriel24 wrote:

Had my pro for only one year use the same charger that came with the camera now it’s incompatable.

Did you try a different wall outlet? One poster found that made a difference (though of course it shouldn't).

Also, did you look at the camera USB connector, and see if there was any corrosion or crud on the connector?

Re: Incompatible Charger Error When Using Arlo Charger

BCar — Wed, 18 Dec 2019 08:14:05 GMT

I have had the same problem. Everything worked fine and the both cameras got the incompatible charger message at the same time. I've tried everything on this forum to no avail. I think it is intentional and deserves a class action.