topic Re: Smart Notifications error in Arlo Pro

Smart Notifications error

Musicboy — Sat, 13 Jul 2019 07:13:14 GMT

Hi All,
I have subscribed Smart Notifications, I activated only people detection, but this morning Arlo detected a bird and the alarm stated. Why?

Re: Smart Notifications error

ShayneS — Mon, 15 Jul 2019 20:20:44 GMT

When you mention alarm, Did the siren on the base station sound or did you receive a push notification alert?

Re: Smart Notifications error

Musicboy — Mon, 15 Jul 2019 21:08:23 GMT

Unfortunately both.
Also, I have to add that Arlo detected Bee and the alarm started. Not only, during a storm, the alarm started. All this with only people detection activated.

Re: Smart Notifications error

ShayneS — Mon, 15 Jul 2019 21:37:00 GMT

Do you have a rule set with the siren to be activated? Have you tried to reboot the base station & test again?

Re: Smart Notifications error

Musicboy — Mon, 15 Jul 2019 22:08:54 GMT

I have restarted the base station only now, therefore I'll let you know.
The rule for the alarm you can see into the file attached.

Re: Smart Notifications error

Musicboy — Tue, 16 Jul 2019 11:00:12 GMT

I confirm you that after reboot, this morning Arlo detected a Bee and the alarm started. In My opinione, Smart Notifications is not running well. Let me know if you have any suggestions, otherwise I have to cancel the subscription. Thanks

Re: Smart Notifications error

ShayneS — Tue, 16 Jul 2019 18:03:38 GMT

@Musicboy

Have you tried to reboot this camera by removing > re-inserting the battery? you can also try and remove the camera from the active cameras list for smart & re-add it.

Re: Smart Notifications error

Musicboy — Wed, 17 Jul 2019 08:30:24 GMT

Hello,
I reboot the camera by removing > re-inserting the battery and I tried to remove the camera from the active cameras list for smart and I re-add it. This I had the same issue, Arlo detected a Bee...

Re: Smart Notifications error

ShayneS — Wed, 17 Jul 2019 20:58:27 GMT

@Musicboy

Is it possible to try and remove the camera froms Settings > My Devices & re-add it again and test?

Re: Smart Notifications error

Musicboy — Wed, 17 Jul 2019 21:07:39 GMT

I already remove the camera and re-add ed, but the issue is the same.
Are you sure that Smart Notifications is working well? Not only for me, but general speaking.

Re: Smart Notifications error

ShayneS — Wed, 17 Jul 2019 21:19:07 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Smart Notifications error

Musicboy — Wed, 17 Jul 2019 21:41:22 GMT

I'm reading in this community that there are other people with My issue, therefore, are you sure that your AI Smart Notifications working well? I'm paying for this feature.