topic Re: Record sometimes and sometimes not in Arlo Pro

Record sometimes and sometimes not

stribor45 — Sun, 14 Jul 2019 00:00:00 GMT

I noticed that camera is not recording sometimes for last month or so. I thought it might be weather related so I cranked up the sensitivity but that didn’t help. Any other things i can try to resolve this?

Re: Record sometimes and sometimes not

jguerdat — Sun, 14 Jul 2019 10:18:37 GMT

What is the motion sensitivity in your modes and rules? Are you using the schedule? Have you seen the base LEDs showing a loss of connection to the router or servers?

Re: Record sometimes and sometimes not

stribor45 — Tue, 16 Jul 2019 21:28:34 GMT

@jguerdat sensitivity is set to 90%.

Sorry I should have explained this better. It records when the motion is in some area of the view but not when the motion is in another part of view. I have set up the view using rectangle to cover pretty much everything camera sees.

Re: Record sometimes and sometimes not

ShayneS — Wed, 17 Jul 2019 21:40:24 GMT

Hi @stribor45

It sounds like you are using activity zones. Have you tried to delete & recreate the zone over the web portal?

Re: Record sometimes and sometimes not

stribor45 — Thu, 12 Sep 2019 01:27:07 GMT

camera is on baterry power so what i do i go under video settings under pan and zoom this shows me view of the camera and with orange rectangle i create area that will be in the camera view and therefore whatever movement is dedtected in that view it will be recorded. problem is that nothing is being detected and therefore no videos. I can see gray motion detection icon

Re: Record sometimes and sometimes not

ShayneS — Thu, 12 Sep 2019 16:55:48 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support