topic Re: Most recent firmware update in Arlo Pro

Most recent firmware update

RaylanC — Fri, 05 Jul 2019 23:43:55 GMT

There was a firmware update pushed out within the last week or so. Since this upgrade, 3 of my 7 Pro cameras flash color momentarily, pixelate then revert to black and white. I have replaced batteries with freshly, fully carved ones with negative results. This phenomenon was experienced before following a firmware update a long time ago and wasn’t resolved until another firmware version was released to correct the issue.

Is this a known issue?

Re: Most recent firmware update

RaylanC — Fri, 05 Jul 2019 23:44:46 GMT

Fully charged

Re: Most recent firmware update

ShayneS — Mon, 08 Jul 2019 22:42:23 GMT

Are you still experiencing this issue with your cameras and the flashing video?

Re: Most recent firmware update

RaylanC — Tue, 09 Jul 2019 09:29:08 GMT

Yes

Re: Most recent firmware update

ShayneS — Tue, 09 Jul 2019 16:12:23 GMT

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Most recent firmware update

RaylanC — Wed, 10 Jul 2019 10:23:05 GMT

I pulled the batteries and replaced with fully charged. Not keen on resetting the base stations, removing and adding the cameras again. That has never worked out well plus, it requires a ladder and me taking risks I need not take.

Re: Most recent firmware update

RaylanC — Wed, 10 Jul 2019 12:37:53 GMT

Pulled the batteries and replaced with fully charged.

Re: Most recent firmware update

ShayneS — Wed, 10 Jul 2019 16:32:01 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Most recent firmware update

RaylanC — Wed, 10 Jul 2019 17:43:45 GMT

Not yet.