topic Update on My Troubleshooting in Arlo Pro

Geofencing not disarming when I arrive home after iOS app update 2.7.9

hallinmas — Tue, 28 May 2019 17:07:11 GMT

I have Arlo Pro cameras and just today my geofencing is not working. I am home and the app says that I am "In Zone", yet it is saying that the system is armed. I also noticed that Arlo Smart is not filtering, and it is allowing all motion for one of my cameras to come through when it should only be People. Is there a bug? Any help would be appreciated. I already tried unplugging the base station and restarting. Thanks!

Geofencing not disarming when I arrive home after iOS app update 2.7.9

JeffSand — Tue, 28 May 2019 17:18:20 GMT

I am having the same issue. When I leave the property geofencing arms the arlo, but when I return the arlo remains armed and all cameras are activated as I pass them. I have to manually disarm the arlo then reset geofencing for it to arm as I leave the property again.

Geofencing not disarming when I arrive home after iOS app update 2.7.9

lakelandman1977 — Tue, 28 May 2019 17:19:24 GMT

Hello,

I have had the Arlo Q for over a year now and the Geofencing does not disable when I get home I'm using iPhone 10 with app everything has been updated anyone else having this problem.

Thanks, Ramon

Geofencing not disarming when I arrive home after iOS app update 2.7.9

DanB453 — Tue, 28 May 2019 17:19:42 GMT

I am having the exact same issue. it is very frustrating as Geofencing has been inconsistent over the last few weeks. usually it is not recognizing when my wife's phone leaves the zone. But today it is the same problem you describe.

Geofencing not disarming when I arrive home after iOS app update 2.7.9

JohnWindsor20 — Tue, 28 May 2019 17:20:03 GMT

I’m having the same issue

Geofencing not disarming when I arrive home after iOS app update 2.7.9

Talktotone — Tue, 28 May 2019 17:20:18 GMT

Does anyone have an update or fix in place. I’m on iOS and scheduled home via geofencing doesn’t work

Geofencing not disarming when I arrive home after iOS app update 2.7.9

sward6368 — Tue, 28 May 2019 17:20:35 GMT

I still have the geofencing option and it is still set to geofencing mode. However since yesterday the geofencing is not working. When one of us is in zone, the system does not switch modes as has been doing great for the last 9+ months. In the app in geofencing settings it shows both phones are in zone, but it does not change modes appropriately.

Looks like someone at Arlo broke geofencing

Geofencing not disarming when I arrive home after iOS app update 2.7.9

sward6368 — Tue, 28 May 2019 17:34:17 GMT

Same here. Issue started yesterday not disarming / changing modes when home in zone although in geofencing settings the app shows both phones in zone, but system does not change modes. I noticed when left zone this morning, I received the normal alert that geogencing now set to away, but when came home back in zone later, did NOT receice notification that geofencing set to home.

Someone at Arlo broke Geofencing

Geofencing not disarming when I arrive home after iOS app update 2.7.9

sward6368 — Tue, 28 May 2019 17:34:37 GMT

Same exact issue here. Started yesterday. Will not change to home mode when in zone even though application shows I am in zone. When I leave I do receive notifcation now set to way, but when return do not receive notification now set to home mode, and mode stays as away so getting nuisance alerts for camera which shoudl not alert when geofencing is home

Clearly someone at Arlo broke geofencing yesterday as this is one of many reports on the forum. Had been working flowlessly for me for months until yesterday. Hopefully a quick fix

Re: Geofencing not working

sward6368 — Fri, 24 May 2019 13:21:19 GMT

This stopped working yesterday. The app shows both my phones in zone, so it is properly picking up my device locations. And when leave it notifies now set to away, so again it is not an issue of Arlo not picking up device locations. But upon returning to in zone, it does not change the mode back to home

Had worked flawlessly for me for over 6 months until yesterday, so checking, unchecking devices isnt the answer.

Re: Geofencing not working

sward6368 — Fri, 24 May 2019 13:34:59 GMT

@ShayneS

This is not an individual user issue.

Started yesterday, devices show in zone in Arlo app, but will not change to home mode, notification is not received upon devices returning to in zone as normal. Do receive notification when devices leave zone that geofence mode now set to away. Some issue in the Arlo system not flipping geofence mode back to home. Started 5/23 for me with Arlo Pro on ios phones. But again the Arlo system shows devices in zone, just not able to change mode to home.

Needs escalation at Arlo support, not asking users to change power settings, phone settings etc. None of these settings changes on my phone, and had been working great for the last 6 months for me with no issues, until yesterday, same time the many reports appeared on this forum of the exact same issue

Geofencing not disarming when I arrive home after iOS app update 2.7.9

Colintoo — Tue, 28 May 2019 17:35:07 GMT

Me too, geofencing not registering when we get home. Same problem in two locations. The only way to resolve it is to launch the app and manually switch geofencing off and on again at which point it acknowledges you are in zone. Driving us nuts!

Are Arlo going to acknowledge there is a problem?

@sward6368 wrote:

Same here. Issue started yesterday not disarming / changing modes when home in zone although in geofencing settings the app shows both phones in zone, but system does not change modes. I noticed when left zone this morning, I received the normal alert that geogencing now set to away, but when came home back in zone later, did NOT receice notification that geofencing set to home.

Someone at Arlo broke Geofencing

Geofencing not disarming when I arrive home after iOS app update 2.7.9

mmasarik — Tue, 28 May 2019 17:35:32 GMT

Same -- stopped working yesterday for our phones

Geofencing not disarming when I arrive home after iOS app update 2.7.9

mmasarik — Tue, 28 May 2019 17:35:48 GMT

Same issue here -- need to fix this!

Geofencing not disarming when I arrive home after iOS app update 2.7.9

Myles1991 — Tue, 28 May 2019 17:20:58 GMT

SAME FREAKING ISSUE!! Ugh!!!

Geofencing not disarming when I arrive home after iOS app update 2.7.9

Dferg — Tue, 28 May 2019 17:36:05 GMT

Over the last few days I am experiencing issues with geofencing.
I have mine and my partners phones set up for this.
The issue we are experiencing recently is that when we arrive home the setting stays as armed and doesn’t switch to the schedule setting which is for outside only. We therefore get alerts and recordings when entering and moving through the house.
It has worked perfectly until about 4 days ago. It seems to be every time we return to the house. We have to log into the app and turn off geo and then turn it back on.
Also under the 2 devices allowed some strange things are happening. Sometimes one will say unavailable or will say in zone when it’s not and vice versa.

Geofencing not disarming when I arrive home after iOS app update 2.7.9

Frankarlo — Tue, 28 May 2019 17:36:22 GMT

Exacty the same issue here, started a few days ago. The phone is in the zone but the cameras still detect and record motions. Useless!’n

Geofencing not disarming when I arrive home after iOS app update 2.7.9

Evarei — Tue, 28 May 2019 17:36:39 GMT

Mine started a few days ago too when I noticed the new features on the app (they dont work or dont work with my system). The geofencing app will properly show the phones locations but it wont switch modes consistantly. It will show both in zone but still be armed or we will leave and it will not enable.

There was not an app update around the time of it stopping but it could be related to the new features.

Re: Geofencing

stamsk — Fri, 24 May 2019 17:29:05 GMT

Same issue. Contacted chat support and spent over an hour running through basic troubleshooting (i.e. restart my router, restart my phone, restart the base station - all of which I had already tried myself) with no resolution other than to completely reset my base station and set it up manually again. Given the other threads/responses here, I'm hesitant to spend the time doing this as it seems to be a software issue, not one that'll be resolved by resetting. Any updates, Arlo team?? @ShayneS

Geofencing Is Not Switching Schedule

howarmat — Fri, 24 May 2019 20:55:24 GMT

Same thing here for me. Just out of the blue using 2 iPhone Xs. I am assuming its a serverside error that they will fix ASAP.