topic Re: Arlo Pro has low volume when using mobile App. Volume is fine from the Web portal. in Arlo Pro

Arlo Pro has low volume when using mobile App. Volume is fine from the Web portal.

Minboui — Thu, 04 Jul 2019 14:31:42 GMT

Hi There,

Recently purchased and installed Arlo Pro wireless 2 cameras. Everything is fine except for 1 issue. The volume on the camera speakers (2 way talk) is very very low when I use the Arlo App on my Note 9 phone. However, the volume is nice and loud when I use the 2 way talk function from the Web portal on my computer. The speaker is set to 100% on both cameras.

Anyone experienced this before and if yes how did you resolve this issue?

I have the latest software/firmware, I uninstalled and installed again.

Thank you

Re: Arlo Pro has low volume when using mobile App. Volume is fine from the Web portal.

TomMac — Thu, 04 Jul 2019 14:48:38 GMT

Some devices don't have as much audio output as computers.... either by settings in the phone ( privacy mode on or off if you have it ) , no mic gain

Test this by using an external mic on a set of earbuds OR a BT device to see if it helps

Re: Arlo Pro has low volume when using mobile App. Volume is fine from the Web portal.

Minboui — Thu, 04 Jul 2019 14:53:35 GMT

I think you are right. Any way to increase the mic gain on my phone? Any other note 9 or samsung phone users having the same issue? What did you all do?

Re: Arlo Pro has low volume when using mobile App. Volume is fine from the Web portal.

Minboui — Thu, 04 Jul 2019 16:30:32 GMT

This seems to be a reccuring not yet fixed issue for samsung users... 2018 wow... I just got the cameras yesterday and thinking about returning them. What is the point of paying premium if I cannot use one of its functionalities...

https://community.arlo.com/t5/Arlo-Pro/Arlo-Pro-Cameras-Speaker-Has-Low-Volume/td-p/1357139/page/3