VMB4000 Arlo Pro charging issues

GPN — Mon, 01 Jul 2019 22:56:33 GMT

I have two Arlo VMB4000 base stations with two Arlo Pro wireless cams on each. I’ve had these for about two years. I’ve never been able to keep the cameras charged for more than a few days. I was told they were two far from the base station (hence the 2nd base station). I was told to lower the video and audio quality. I’ve done that. Finally, two weeks ago, I purchased Arlo solar panels. Now I’m getting charging errors on two of them, and an “incompatible charger has been detected” on a 3rd. One of the cameras doesn’t charge at all. No error messages, just doesn’t seem to identify and utilize the solar panel. I’m sooo disgusted with these cameras. I’ve reset them, I’ve reset the bases, I’ve called tech support (that goes nowhere). Does anyone have any suggestions?

Re: VMB4000 Arlo Pro charging issues

ShayneS — Wed, 03 Jul 2019 20:53:46 GMT

Hi @GPN

Have you tried a different battery with your cameras? What are your modes, rules, record time set at? How many recordings are made per day?

Did you happen to inform customer support regarding the solar panels receiving the charging fault errors?

topic Re: VMB4000 Arlo Pro charging issues in Arlo Pro

VMB4000 Arlo Pro charging issues

Re: VMB4000 Arlo Pro charging issues