topic Re: Arlo Pro not Charging in Arlo Pro

Arlo Pro not Charging

dnguyen1393 — Sat, 04 May 2019 22:23:45 GMT

Currently the arlo pro will not charge even with the Official Cable provided with Arlo Pro cameras. I am getting "The charging source connected to the camera cannot charge your batter. Please use the power adapter designed for your camera."

I have been doing so and am still unable to charge. I have tried unplugging and plugging the batter back in. I have tried switching the batters for each of the Arlo and then attempting to charge. I have tried Using different cables in attempt to see if it was just the 'brand new' cable that was not working.

Currently, I need these items t o charge, as they should be able to. Is this a hardware defect? If so then it affected Two seperate Arlo Pro cameras and two seperate batteries and 1 simple cable and adapter.

Please let me know if there are workaround or possible steps i can take that i have not mentioned above.

Re: Arlo Pro not Charging

TomMac — Sun, 05 May 2019 13:07:03 GMT

https://kb.arlo.com/1145390/What-power-adapter-can-I-use-to-charge-my-Arlo-Pro-or-Arlo-Go-batteries

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do

Re: Arlo Pro not Charging

MacBreez — Fri, 28 Jun 2019 01:40:25 GMT

I had the same problem with charging my Arlo Pro 2 front door camera. Turns out the cable supplied in the box doesn't charged either of the two cameras. I had to use the micro USB charger from my Playstation 4 controller to get the batteries to charge. Sad right?

Re: Arlo Pro not Charging

jguerdat — Fri, 28 Jun 2019 16:18:27 GMT

You're surprised that cheap commodity items sometimes fail? 🙂 Everything has a 1 year warranty so if you want, contact support for a replacement:

https://www.arlo.com/en-us/support/contact.aspx