Base Station (Model VMB400r3) stopped working. No internet connection or camera sync.

mgustus — Fri, 28 Jun 2019 22:35:03 GMT

I have the same probelm as Dr.Pots April 3, 2019 closed thread. After several years the base station has just stopped working. No internet connection and no camera sync. Internet connection LED is out and the camera connection LED is amber. I've reboot, pulled power, and deleted the config and all devices. Its basically a paperweight now. The app won't discover it either.

Dont tell me to do the same things as the tier one/two support people have told others. I've done all that. Also take a look at the NMAP command below. There's only one TCP port open 5061:

nmap -p 1-65535 -T4 -A -v xxx.xxx.x.xx

This scans all open ports on the device. I've masked out ip address.

NSE: Loaded 148 scripts for scanning.
NSE: Script Pre-scanning.
Initiating NSE at 08:10
Completed NSE at 08:10, 0.00s elapsed
Initiating NSE at 08:10
Completed NSE at 08:10, 0.00s elapsed
Initiating ARP Ping Scan at 08:10
Scanning xxx.xxx.x.xx [1 port]
Completed ARP Ping Scan at 08:10, 0.01s elapsed (1 total hosts)
Initiating Parallel DNS resolution of 1 host. at 08:10
Completed Parallel DNS resolution of 1 host. at 08:10, 0.11s elapsed
Initiating SYN Stealth Scan at 08:10
Scanning xxx.xxx.x.xx [65535 ports]
Discovered open port 5061/tcp on xxx.xxx.x.xx
Completed SYN Stealth Scan at 08:11, 17.25s elapsed (65535 total ports)
Initiating Service scan at 08:11
Scanning 1 service on xxx.xxx.x.xx
Completed Service scan at 08:11, 6.05s elapsed (1 service on 1 host)
Initiating OS detection (try #1) against xxx.xxx.x.xx
NSE: Script scanning xxx.xxx.x.xx
Initiating NSE at 08:11
Completed NSE at 08:11, 0.09s elapsed
Initiating NSE at 08:11
Completed NSE at 08:11, 0.02s elapsed
Nmap scan report for xxx.xxx.x.xx
Host is up (0.0076s latency).
Not shown: 65534 closed ports
PORT STATE SERVICE VERSION
5061/tcp open ssl/sip-tls?
MAC Address: A0:04:60:41:38:B7 (Netgear)
Device type: general purpose
Running: Linux 2.6.X
OS CPE: cpe:/o:linux:linux_kernel:2.6
OS details: Linux 2.6.19 - 2.6.36
Uptime guess: 0.027 days (since Fri Jun 28 07:32:18 2019)
Network Distance: 1 hop
TCP Sequence Prediction: Difficulty=197 (Good luck!)
IP ID Sequence Generation: All zeros

TRACEROUTE
HOP RTT ADDRESS
1 7.57 ms xxx.xxx.x.xx

NSE: Script Post-scanning.
Initiating NSE at 08:11
Completed NSE at 08:11, 0.00s elapsed
Initiating NSE at 08:11
Completed NSE at 08:11, 0.00s elapsed
Read data files from: /usr/local/bin/../share/nmap
OS and Service detection performed. Please report any incorrect results at https://nmap.org/submit/ .
Nmap done: 1 IP address (1 host up) scanned in 27.13 seconds
Raw packets sent: 65562 (2.885MB) | Rcvd: 65556 (2.623MB)

Any other thing I may have overlooked?

Thanks for reading this.

Re: Base Station (Model VMB400r3) stopped working. No internet connection or camera sync.

jguerdat — Fri, 28 Jun 2019 22:35:13 GMT

It sounds like a dead base to me. A new or used replacement is likely needed.

Re: Base Station (Model VMB400r3) stopped working. No internet connection or camera sync.

mgustus — Sat, 06 Jul 2019 13:45:48 GMT

It was a dead base station. I replaced it and solved the problem.

topic Base Station (Model VMB400r3) stopped working. No internet connection or camera sync. in Arlo Pro

Base Station (Model VMB400r3) stopped working. No internet connection or camera sync.

Re: Base Station (Model VMB400r3) stopped working. No internet connection or camera sync.

Re: Base Station (Model VMB400r3) stopped working. No internet connection or camera sync.