topic Re: Cannot get proper help from Arlo support in Arlo Pro

Cannot get proper help from Arlo support

Karimm — Sat, 22 Jun 2019 13:01:42 GMT

Hi there,

I could see my Arlo Pro (VMC4030) camera battery is draining and Arlo support generated RMA (7064367) . I send the camera to the location

(BrightStar Logistics Australia
Door 7 11-13 Ash Road, Prestons
NSW, 2170, Australia)

by AUSPOST and came to know that it has been delivered. I could see my old case is closed. Then I called Arlo asking them if they have received my camera for repair. Arlo support raise another case and I did not get nay response yet : rather getting some repeated machine generated emails. Now I am worried if the camera is lost! I could see Arlo support is soo bad in response.

Regards

Mohammad Karim

Re: Cannot get proper help from Arlo support

ShayneS — Mon, 24 Jun 2019 23:14:39 GMT

Hi @Karimm

Have you tried to contact customer support after the second case was made? you can provide them with your current RMA or Case number & they will be happy to assist you.

Re: Cannot get proper help from Arlo support

Karimm — Sun, 30 Jun 2019 11:39:27 GMT

No I am happy with Arlo but not with Arlo customer support representative. Seems they don’t read my reply