topic Re: Camera image turned GRAY in Arlo Pro

Camera image turn faded gray

misspixels — Sat, 22 Jun 2019 02:51:00 GMT

Hello, on of my arlo camera live images turn faded gray in daylight. I tried to restart the base, turn on and off the camera, turn on and off the night view (its not that because its really faded and blurred)..

Any tips?

Thanks

Camera image turned GRAY

misspixels — Sat, 22 Jun 2019 02:47:40 GMT

Hello! I have 2 Arlo camera in the same area. One turns faded gray today in daylight. I tried to desactivated the camera without success. I also tried to restart By base withour success.

I have a second camera nearby and it work fine.

Any tips about this issue?

THanks

I am far from them so I can't remove the battery. But I

Re: Camera image turn faded gray

jguerdat — Sat, 22 Jun 2019 13:39:55 GMT

WHen does it turn gray? Is there any time at which the camera sees/records properly, even if only for a short time? Give us as many details as you can think of.

Re: Camera image turn faded gray

misspixels — Sat, 22 Jun 2019 13:44:05 GMT

Yes, I have the footage whe it shifted, at 14 seconds. The guy in frint the camera is a friend and He was just changing is position on the seat and then it all faded.

You can see it here: https://my.arlo.com/hmsweb/users/library/share/link/B264983E57339637_201906

Re: Camera image turn faded gray

jguerdat — Sat, 22 Jun 2019 13:53:17 GMT

First step, try reinserting the battery and removing the camera from Settings, My Devices and resync. You'll need to re-enter any settings and camera rules in your modes after doing this (the Armed mode will automatically get a rule). If that doesn't help, open a case with support for a possible RMA:

https://www.arlo.com/en-us/support/contact.aspx

Re: Camera image turned GRAY

jguerdat — Sat, 22 Jun 2019 13:56:55 GMT

Dupe post - answered another one.