topic Re: When I joined Spectrum Community for wifi base station quit connecting. Spectrum says call Arlo in Arlo Pro

When I joined Spectrum Community for wifi base station quit connecting. Spectrum says call Arlo.

EB1 — Fri, 21 Jun 2019 21:16:42 GMT

My apartment complex switched to Spectrum Community wifi. Everything else connects to it EXCEPT Arlo. Spectrum says call Arlo. Why won't base station connect please, thanks!

PS before this it worked perfectly for over a year.

Re: When I joined Spectrum Community for wifi base station quit connecting. Spectrum says call Arlo

jguerdat — Sat, 22 Jun 2019 00:21:40 GMT

What LEDs are what colors on the base? What have you tried? What do you see?

Re: When I joined Spectrum Community for wifi base station quit connecting. Spectrum says call Arlo

Bartley — Sat, 22 Jun 2019 01:16:16 GMT

A product that doesn’t work.

Re: When I joined Spectrum Community for wifi base station quit connecting. Spectrum says call Arlo

jguerdat — Sat, 22 Jun 2019 13:38:03 GMT

Well, that was a totally useless post. It should read, "A user that can't think."

Re: When I joined Spectrum Community for wifi base station quit connecting. Spectrum says call Arlo

JoeCymru — Mon, 24 Jun 2019 13:13:44 GMT

A little short on details and response, but if the situation is the apartment complex changed from wired community access to wifi community access, Arlo is not going to connect all by itself. It needs wired input. Arlo's wireless is just for camera / base communication. Then the base connects to the LAN and therefore the internet by wire. This would be true off many hubs for a variety of devices that require wired connection to the LAN and internet.

You could use an access point device with a wire port to run Arlo, but this may take the cooperation of Spectrum to allow. Your set up in the complex is unknown at this point but it is something you could look into.

If this is your situation.