topic Re: Why is audio no longer recording with the video? in Arlo Pro

Why is audio no longer recording with the video?

Rueg — Sun, 23 Jun 2019 17:17:17 GMT

I am not sure when it stopped recording with the video, but none of my Arlo recordings have sound anymore. Not sure when this first started. Could this be something since the latest update? Are others having this issue? Thanks.

Re: Why is audio no longer recording with the video?

Rueg — Sun, 23 Jun 2019 18:21:12 GMT

The auidio does work if I stream live. But the recordings have no audio when viewed online. If I download the video then it has audio. Is this another feature that has been removed?

Re: Why is audio no longer recording with the video?

TomMac — Sun, 23 Jun 2019 23:08:42 GMT

sounds more like a streaming issue , but I would reboot the base to see if anything changes

Re: Why is audio no longer recording with the video?

Rueg — Mon, 24 Jun 2019 01:14:31 GMT

I restarted the base. Also updated Adobe Flash to make sure I had the latest version. Still no audio unless I download the files.

Re: Why is audio no longer recording with the video?

jguerdat — Mon, 24 Jun 2019 01:53:46 GMT

That means the audio actually exists but your device has a problem with it. A first order attempt is to reboot the phone and reinstall the app.

Re: Why is audio no longer recording with the video?

Rueg — Mon, 24 Jun 2019 03:45:21 GMT

This is not on a phone. This is on a desktop. The audio comes through if I stream live video and if I download the file. Viewing the videos through https://arlo.netgear.com/#/cameras has no audio.

Re: Why is audio no longer recording with the video?

jguerdat — Mon, 24 Jun 2019 12:43:22 GMT

Have you tried a different browser and maybe a different computer? You can even use a mobile browser if set to use the desktop version of the site (live view won't work due to lack of Flash).

Re: Why is audio no longer recording with the video?

Rueg — Mon, 24 Jun 2019 14:18:35 GMT

I am using Google Chrome. I can try my wife's laptop later today and see if it makes a difference.

Re: Why is audio no longer recording with the video?

Rueg — Mon, 24 Jun 2019 19:05:52 GMT

On my wife's laptop using Google Chrome - the audio works fine. Tried Internet Explorer and Microsoft Edge and the audio works fine. Uninstalled and reinstalled Chrome - still no audio. Messed around with the settings in Sound Blaster - that fixed the issue. Strange that other sounds would come through just fine in Chrome. Also live streaming video through Arlo had sound but the videos did not. Very strange. Changing the Sound Blaster settings resolved the issue. Thanks for the suggestions of what to try - they eventually led me to the solution through toubleshooting.