topic Re: No mic with Arlo Pro in Arlo Pro

No mic with Arlo Pro

Rollins1 — Mon, 10 Jun 2019 13:40:17 GMT

Hi, at first I had a 1st model of the arlo system then I upgraded to the arlo pro for the microphone feature. I can only see the same this as I saw with the first feature with no microphone. I logged out and logged back in but nothing happened

Re: No mic with Arlo Pro

TomMac — Mon, 10 Jun 2019 15:42:42 GMT

Try it on the web access with a browser.... This will see if it's a system or device issue

Re: No mic with Arlo Pro

Rollins1 — Mon, 10 Jun 2019 17:46:43 GMT

HI. When I log on to the desk top, I can see everything. When I try to go live, it say connection failed. see attached

Re: No mic with Arlo Pro

Rollins1 — Mon, 10 Jun 2019 19:50:31 GMT

Attached is the latest. Once I got home I was able to go live online but still no mic. Please see attachment

Re: No mic with Arlo Pro

ShayneS — Tue, 11 Jun 2019 17:22:44 GMT

@Rollins1

-Is this occurring on the web & mobile app?

-What Device/OS are you using when this issue happens?

-What cameras are you experiencing the issue with?

Re: No mic with Arlo Pro

ShayneS — Tue, 11 Jun 2019 17:30:42 GMT

@Rollins1

I was not able to replicate this issue on google chrome testing with Arlo Pro/Pro 2.