topic Re: What’s the latest on being signed off due to other devices in Arlo Pro

What’s the latest on being signed off due to other devices

jasonEm — Mon, 10 Jun 2019 03:27:32 GMT

I know many others have seen this issue. Occasionally I get kicked off the camera system with an error that suggests someone has signed on from a different device. I know that this isn’t true (my wife and I check the monitor from 3 devices so it is easy to know). I recently changed my password using a password generator (so it is a bunch of garbled nonsense, nobody is guessing it).

Like me I said, I know many others from at least 2016 have been seeing this. What is the latest consensus? Software bug or serious security issue? Did they ever add a log so we can see the IP of all devices which log in and when?

Re: What’s the latest on being signed off due to other devices

96709 — Mon, 10 Jun 2019 03:31:29 GMT

You can only be logged in from one device at a time. Why don't you change your password?

Re: What’s the latest on being signed off due to other devices

TomMac — Mon, 10 Jun 2019 11:44:47 GMT

@jasonEm wrote:

I know many others have seen this issue. Occasionally I get kicked off the camera system with an error that suggests someone has signed on from a different device. I know that this isn’t true (my wife and I check the monitor from 3 devices so it is easy to know).

It has happened on and off for a while... really think it may either be that some devices really don't log out ( run in background ) or it;s the far end thinking one is still logged in.

To help prevent this, it is recommended the you Grant access , and one becomes the primary account and one the secondary... so both can be on at the same time anyway

Re: What’s the latest on being signed off due to other devices

jguerdat — Mon, 10 Jun 2019 13:06:33 GMT

I have seen this over time but it hasn't hapened for quite a while now (watch - it will now happen...).