topic Re: 2 Arlo Pro keeps asking that fully charged battery-operated cameras be connected to AC power in Arlo Pro

2 Arlo Pro keeps asking that fully charged battery-operated cameras be connected to AC power

danwriter — Thu, 30 May 2019 17:16:46 GMT

Two Arlo Pro wireless cams. One takes no videos, the other takes hundreds. Constantly asking that fully charged battery-operated cameras be connected to AC power. Try to get supprot chat? You get this: Your chat request has been canceled because no agents are available.

Useless.

Re: 2 Arlo Pro keeps asking that fully charged battery-operated cameras be connected to AC power

JessicaP — Thu, 30 May 2019 17:17:41 GMT

Hi @danwriter,

What device are you using that shows to be connected to AC power? Could you provide a screenshot that shows this?

Re: 2 Arlo Pro keeps asking that fully charged battery-operated cameras be connected to AC power

danwriter — Wed, 05 Jun 2019 13:37:21 GMT

see screen grab attached

Re: 2 Arlo Pro keeps asking that fully charged battery-operated cameras be connected to AC power

JessicaP — Wed, 05 Jun 2019 21:25:13 GMT

Thanks for providing the screenshot. Do you have your Arlo Pro plugged in to the AC power? And do you have an Arlo smart subscription?

Re: 2 Arlo Pro keeps asking that fully charged battery-operated cameras be connected to AC power

danwriter — Thu, 06 Jun 2019 13:48:55 GMT

Not sure why one would keep a battery-power camera plugged in, but there are many problems with this system. Yesterday,the cameras and base station completely disappeared. I'm in the process of tryng to reinstate them. I'm ready to send them back.