topic Night motion detection not working after last firmware update in Arlo Pro

Night motion detection not working after last firmware update

Oclaw95 — Wed, 05 Jun 2019 13:37:54 GMT

Since the last firmware update, my motion detection has not been working at night. It worked well before the update. I added the motion zones and increased the sensitivity, but still no luck. Any suggestions.

Re: Night motion detection not working after last firmware update

jguerdat — Wed, 05 Jun 2019 18:47:08 GMT

Is the camera armed at night? Check your active mode and verify that a rule for the cameraa exists. The motion icon in the Devices tab for the camera should be black, not gray, at night. Have you tried tripping a recording yourself to see if the LEDs turn on for night vision?

Re: Night motion detection not working after last firmware update

Oclaw95 — Wed, 05 Jun 2019 22:19:40 GMT

They are armed and all of the settings are correct. They work fine when the sun comes up, but not when it is dark

Re: Night motion detection not working after last firmware update

jguerdat — Thu, 06 Jun 2019 00:12:46 GMT

Did you try causing a recording by walking across the camera FOV as I asked before? Do the LEDs light up with a dull red glow?

Re: Night motion detection not working after last firmware update

Oclaw95 — Thu, 06 Jun 2019 01:01:30 GMT

I have tried and the infrared lights do not activate.

Re: Night motion detection not working after last firmware update

jguerdat — Thu, 06 Jun 2019 13:20:59 GMT

Itn may be a hardware issue. If rebooting the base and removing and resyncing the camera doesn't help, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx