topic Re: Cant sync any cameras in Arlo Pro

Cant sync any cameras

JPav80 — Sat, 25 May 2019 00:15:40 GMT

I had a camera go offline today so I figured I would remove it and resync. All the LED indications appear to show that the camera resynced but wouldn't show up on my app or website. I tried several times and then even tried to remove and resync another camera. I ended up with the same problem. I noticed that a firmware update occurred recently. I then tried to factory reset and now can't get any cameras back. Again the LEDs described by Arlo indicate it successfully synced but now I have no cameras. I have several paperweights. Any idea what is happening?

Re: Cant sync any cameras

migman_2001 — Wed, 29 May 2019 21:17:29 GMT

There seem to be system issues that Arlo is aware of.

"We are aware of a potential issue with notifications and video recordings that is impacting some customers. Our team is actively investigating this and will provide an update as soon as possible. We appreciate your patience and apologize for the inconvenience."

Re: Cant sync any cameras

DjFreddyD — Sat, 25 May 2019 01:08:39 GMT

yup - removed all 5 of my cameras thinking that it will fix the non-recoring issue, now I cannot re-sync them.

Re: Cant sync any cameras

migman_2001 — Sat, 25 May 2019 02:45:44 GMT

Arlo is having system issues today.

Our team continues to work on the reported issue where some customers are unable to receive notifications or view video recordings. We appreciate your continued patience as our team continues to resolve this issue. We will provide an update within the next hour. You may check on the current status of Arlo’s systems anytime by visiting: https://status.arlo.com/ Thank you, Arlo Team

System Down

Raff213 — Sat, 25 May 2019 03:57:15 GMT

Whole system is down, No recordings, my account shows as Arlo smart (which I don’t have and Arlo smart account). Cameras won’t connect to base station? This is the most critical issue I ever had. I love my cameras, never had an issue like this before?. I hope they figure out the problem

Re: Cant sync any cameras

JPav80 — Sat, 25 May 2019 11:17:21 GMT

Looks like everything is back to normal. Of course since I defaulted everything all my settings are gone so that is a pain. I wish an email from the Arlo team was sent out which would have prevented me from even doing all the camera removal and resync attempts. I personally like the Arlo system features, but it is things like this that keep me from recommending an expensive system like Arlo to family and friends.

Re: Cant sync any cameras

ShayneS — Wed, 29 May 2019 21:26:55 GMT

Have you tried re-syncing your cameras now. There was an outage last week & services should be up and running now. I have attached a link to the Arlo Status Page - Arlo Status

Re: Cant sync any cameras

Waylay — Thu, 30 May 2019 05:04:47 GMT

Can't sync any cameras to base since recent updates.

Removed two cameras that would not record. Now I can't add them back to the base. Lights blinking the correct secqunce, but camera doesn't show in the account.

Re: Cant sync any cameras

jguerdat — Thu, 30 May 2019 12:39:21 GMT

Reboot the base. Log out of the app/browser and back in. Try syncing again. If still no good, the fastest thing to do is to reset the system. Remove all devices from Settings, My Devices. Use the Add Device selection on the Devices tab to claim the base normally. Sync the cameras. Update firmware as you go if prompted.

If you do this, be sure to note your various settings, modes, rules and schedule to speed the rebuilding process.

Re: Cant sync any cameras

96709 — Thu, 30 May 2019 13:28:20 GMT

I hope it works. For a customer to have to so this especially when the cams have been mounted high and have to be removed is procedurally insane. The core fault lies with Arlo and it's incompetence to handle this outage. Just the number if days it has gone on along with lack of transparency and fake news that's it has been corrected is a shame.

Re: Cant sync any cameras

mccune1970 — Fri, 31 May 2019 14:11:29 GMT

I removed a camera when it went offline andnow can't add it back on. It went out during the outage that I didn't know anything about and now I've tried 8 times to add it and "No Arlo Devices found" comes up every time. I'm so frustrated!!

Re: Cant sync any cameras

ShayneS — Fri, 31 May 2019 15:27:07 GMT

Hi @mccune1970

What are the status LED lights displaying on your base station? Have you tried to remove & re-insert the battery > re-sync?