topic Re: Not receiving push notifications on my iPhone (iOS 12.3.1) in Arlo Pro

No Push Notifications for Authorized Users

NorthstarMom — Sat, 25 May 2019 13:43:27 GMT

I am main on account with 3 authorized users. On 5/24/19 we all stopped receiving push notifications. As of today, I am receiving notifications again, but the 3 authorized users are not. Would greatly appreciate some guidance; we are using Arlo to monitor our Dad who suffers from dementia and the motion notifications are so vital to us. Never had any issues in the past. I have an iPhone; authorized users 2 iPhones & 1 Fire HD 8 (android). Thanks in advance for your help.

Not receiving push notifications on my iPhone (iOS 12.3.1)

nifar — Sat, 25 May 2019 14:34:19 GMT

I no longer receive notifications although alerts are enabled both in the app and in iOS. I have deleted and re-installed the app several times, still not successful. "Do not disturb" on my iphone is disabled. Anybody else experiencing the same issue?

Not receiving push notification

illestx1 — Sat, 25 May 2019 14:34:54 GMT

I have been getting zero notifications including everyone in my household so I know it’s not my phone. ( I have an iPhone X).

I have called arlo support team and tried everything they suggested still does not work. I deleted reinstalled the app. Even restarted the main arlo base.

Arlo support team said the system was down but supposedly corrected the problem.

Is anyone else having the same problem?! Please let me know how to fix it!

Re: Not receiving push notification

motorhomingforl — Sat, 25 May 2019 18:09:45 GMT

Me too

Re: No Push Notifications for Authorized Users

nifar — Sun, 26 May 2019 12:47:13 GMT

We experienced the same issue with our Arlo Baby. I am an authorised friend. Resolved the issue by disabling and then enabling my access rights plus I logged out from the app, deleted it and then reinstalled it.

Re: Not receiving push notifications galaxy s7

KBrooks — Sun, 26 May 2019 22:57:11 GMT

I have S7 and Arlo Pro. I've not received push notifications consistently since I've had my 5 camera system, almost 1 year. No subscription plan! The only thing I've figured out is uninstall & reinstall app once you realize your not being notified. It asks you if you want to receive push notifications. I say yes and then I'll receive them for 5 days at the most. Ridiculous! I've seen posts with people having this same issue in 2015! I wished I'd seen that before I spent almost $600.

Re: Not receiving push notifications on my iPhone (iOS 12.3.1)

TokBoLandin — Mon, 27 May 2019 15:27:56 GMT

We are having the same problem since the latest update

Re: Not receiving push notifications on my iPhone (iOS 12.3.1)

nifar — Mon, 27 May 2019 16:07:55 GMT

I am an authorised user and we solved the issue by removing my access rights and then enabling them again. I also deleted and reinstalled the app. Seems to work now...

Re: No Push Notifications for Authorized Users

ShayneS — Tue, 28 May 2019 21:53:54 GMT

Are you still experiencing this issue with the push notifications?

Re: No Push Notifications for Authorized Users

96709 — Tue, 28 May 2019 23:41:27 GMT

what do I think? Yes. Read the rest of the boards.