topic Re: Rust on micro-usb connector - Arlo Pro in Arlo Pro

Rust on micro-usb connector - Arlo Pro

marlinkjs — Sun, 26 May 2019 10:34:54 GMT

I have 3 Arlo Pro cameras on my house close to the beach. After one season, the most protected (under balcony roof) has become destroyed by rust. The external connector port, the female screw.............now it is a $150 table weight. I bought these expensive cameras as they are described as IP65 but they are not fir for purpose.

Re: Rust on micro-usb connector - Arlo Pro

TomMac — Sun, 26 May 2019 12:44:38 GMT

contact Arlo support;

https://www.arlo.com/en-us/support/contact.aspx

Re: Rust on micro-usb connector - Arlo Pro

marlinkjs — Sun, 26 May 2019 14:04:43 GMT

i did that - waste of time

Re: Rust on micro-usb connector - Arlo Pro

jguerdat — Sun, 26 May 2019 16:31:02 GMT

Opening a case is the only way to get an RMA. A user forum can't help.

Re: Rust on micro-usb connector - Arlo Pro

marlinkjs — Tue, 28 May 2019 23:21:11 GMT

I'm not really looking for help. I did open a case - no help whatsoever. I am interested in making other potential users aware that although the cameras are marketed as outdoor, and say they are IP65 - mine rusted away in a single season. Pretyty poor fopr a very expensive camera.

Re: Rust on micro-usb connector - Arlo Pro

jguerdat — Wed, 29 May 2019 00:06:11 GMT

None of my widely varying cameras have this issue. Yours seems to be a one-off for some reason.

Re: Rust on micro-usb connector - Arlo Pro

marlinkjs — Wed, 29 May 2019 09:35:03 GMT

yes - i have other cameras at the same location - none of which are affected. That is why I thought support and opening a case may help ....................but they would not. Not even advice about how i may go about trying to clean the camera myself.

Just an expensive rusty paperweight

Re: Rust on micro-usb connector - Arlo Pro

jguerdat — Wed, 29 May 2019 13:16:40 GMT

Is it possible it's not really rust since you say it occurs on multiple surfaces? I'd think different metals/alloys would be used on the different components.

You can try again with support to see if a different person would help.

Re: Rust on micro-usb connector - Arlo Pro

marlinkjs — Wed, 29 May 2019 14:52:22 GMT

walks like rust, talks like rust................but as you say, it is on the female screw (which i would have thought was stainless) as well as the connector.

I didn't realise the support was a but of a lottery - it is too rustrating (pun........)