topic Re: Preview updated but no recording in Arlo Pro

Preview updated but no recording

Mobalized — Sun, 26 May 2019 12:44:39 GMT

Both my Pro and Pro 2 cameras seem to presumably detect some motion which causes the main preview screens to update "28 minutes ago." Even though my cameras are all set to record motion clips 24/7, they just aren't set to send notifications at all hours - sometimes I have a preview which is new and no recorded clip that corresponds.

For example this morning is May 26th, one of the camera previews shows an image from about 30 minutes ago, that camera is set to have recorded motion during that time, there are no recordings for May 26th saved to the cloud.

No one has live viewed the camera during that time either.

Re: Preview updated but no recording

jguerdat — Sun, 26 May 2019 13:41:27 GMT

Are you using Smart? I've noticed that if Smart is set to ignore certain subjects this can happen (Smart requires a recording but won't notify/store if not one of your selections).

Re: Preview updated but no recording

Mobalized — Sun, 26 May 2019 14:05:41 GMT

I do have smart premiere but all instances are set to record.

Re: Preview updated but no recording

jguerdat — Sun, 26 May 2019 16:32:13 GMT

But is Smart activated for your cameras? Look in Settings, Smart.

Re: Preview updated but no recording

Mobalized — Sun, 26 May 2019 16:38:12 GMT

I was trying to be clear in my last response. Yes smart is enabled on all cameras but it is not restricted (all items are selected to record)

Re: Preview updated but no recording

jguerdat — Sun, 26 May 2019 16:50:50 GMT

I think it's a Smart issue. Try removing a camera (deactivate it in Smart using the Edit at the top) to see how things react. You can then try adding it back and see whether that makes a difference.