topic Re: Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030 in Arlo Pro

Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030

Bosox4 — Tue, 21 May 2019 23:26:58 GMT

I purchased my 4 camera Arlo Pro (VMC 4030) at the end of November 2017. I spent a lot of money on this system. I have been very disappointed with it. I was already sent 2 refurbished batteries to replace the defective ones. My biggest letdown came this past weekend. I noticed I received a charging fault on my indoor camera. I unplugged it as it is always powered via AC power. Looked inside the battery compartment and didn't see anything. I tried fresh batteries and nothing. The blue light stays on for a sec or two and then nothing with both AC or battery power. Not good for an indoor camera after not even a year and half of use. Tried to reset the base station and that did not help either. I'm so disgusted and frustrated. I was hoping to buy the new Arlo Ultra system but after this weekend I don't think that's gonna happen. If there is anything different I can do I would appreciate any suggestions. Thanks.

Re: Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030

ShayneS — Wed, 22 May 2019 20:44:28 GMT

Hi @Bosox4

Does the camera boot all the way up to where you can access it via the app or web portal, or is it inoperable?

Re: Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030

Bosox4 — Wed, 22 May 2019 21:36:31 GMT

I just get the blue light for a sec then nothing. Totally inoperable. So annoying given it doesn't get used that much and it was indoors.

Re: Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030

ShayneS — Wed, 22 May 2019 22:05:35 GMT

Is that AC cable the original one that came with your camera? Does the battery & AC cable that did not work with the issue camera work with your other cameras?

Re: Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030

Bosox4 — Wed, 22 May 2019 22:46:03 GMT

Yes it's the charger that came with the camera. The batteries I tried in the defective camera as well as the AC adapter do work in the other cameras. It's definitely a camera/hardware problem.

Re: Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030

ShayneS — Wed, 22 May 2019 23:07:04 GMT

Have you tried contacting customer support regarding this issue? Support may have some techniques to help the camera come online. I have attached the link here for you - Arlo Tech Support

Re: Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030

Bosox4 — Thu, 23 May 2019 00:16:40 GMT

Yes it's out of warranty. They're no help. And it can't come back online if it won't turn on.

Re: Arlo camera is dead. Received a charging fault, now it won't stay on. Model VMC4030

ShayneS — Thu, 23 May 2019 16:57:44 GMT

Hi @Bosox4

I will reach out to you in a private message to further investigate this topic.