topic Re: Arlo Pro base station disarming itself in Arlo Pro

Arlo Pro base station disarming itself

ChinJing — Fri, 17 May 2019 21:00:44 GMT

Problems with base station. We have had several base stations - all of them will at some point set themselves to disarm. A few days ago we got an arlo warranty replacement base stations for issues the previous one had with USB ports not working at all. The refurbished replacement came and it was in a schedule with 2 modes. However it changed itself to disarmed at midnight. Any ideas on what causes this? We have 3 profiles. This issue seems to happen at some point with every Arlo Pro base station we have had.

Arlo Pro base station disarming itself

ChinJing — Fri, 17 May 2019 21:00:57 GMT

Not sure/ forgot is this just a Problem in the custom schedule ? We are now trying to just use the armed mode only / no schedule.

Arlo Pro base station disarming itself

TomMac — Fri, 17 May 2019 21:01:10 GMT

Are you setting the schedule from an app ? Have you tried it via the web ( which I find more stable )?

https://arlo.netgear.com

Re: Arlo Pro base station disarming itself

HermanLily — Fri, 17 May 2019 23:49:11 GMT

Same here, been happening for a few days now. Not good.

Re: Arlo Pro base station disarming itself

ShayneS — Mon, 20 May 2019 17:11:27 GMT

Hi @HermanLily

Have you tried to reboot your base station? Are you using any custom modes/schedule?

Re: Arlo Pro base station disarming itself

ChinJing — Thu, 30 May 2019 07:16:47 GMT

Yes we have tried to reboot the system. We are just using the armed mode because fhe schedule was not working. But I have posted that now the base station goes offline continually and will not reconnect to the internet. We have tried replacing the base station, router and all the cables. But even the new base keeps going offline several times every day. Other devices and security cameras of another brand are working on the internet only the Arlo Pro base is offline. We physically power cycle the base and it comes back online but then gets disconnected hours later all over again. We have assigned the base a fixed ip and put it in the dmz. This has all bean going on for over a week already.

Re: Arlo Pro base station disarming itself

ShayneS — Thu, 30 May 2019 16:46:30 GMT

Have you tried contacting customer support regarding this issue with the refurbished device? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro base station disarming itself

Retired_Member — Sat, 26 Oct 2019 14:50:13 GMT

I have the same problem and I'm not using any schedules. I have it linked to my SmartThings hub.

Re: Arlo Pro base station disarming itself

ShayneS — Mon, 28 Oct 2019 22:02:08 GMT

@Retired_Member

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro base station disarming itself

tplan2112 — Thu, 09 Apr 2020 04:58:39 GMT

Mine is doing the same thing. Disarming itself. It idisarmed itself at two critical moments costing me tens of thousands of dollars which I probably would not have lost. Andunreliable camera is useless. I have asked them if there are any conditions that would cause this and they are just in denial that it happened.

Arlo bade disarming itself

tplan2112 — Thu, 09 Apr 2020 05:02:02 GMT

My Arlo base is disarming itself. It has happened at some very an opportune times and has cost me over $10,000 in damages that would have not happened. A surveillance camera that is not reliable is useless.