topic Arlo Pro (VMC 4030) Camera Stopped Working in Arlo Pro

Arlo Pro (VMC 4030) Camera Stopped Working

c0w60y — Mon, 20 May 2019 16:56:47 GMT

I purchased 4 Arlo Pro cameras with a base unit about 8 months ago. One of my cameras stopped working. But if I plug it into an outlet via the charging unit, the camera operates and synchs to my system. IT WILL NOT function wirelessly, nor will it RECHARGE BATTERIES.

Any suggestions?

Re: Arlo Pro (VMC 4030) Camera Stopped Working

TomMac — Mon, 20 May 2019 17:43:06 GMT

check the FAQs;

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Arlo Pro (VMC 4030) Camera Stopped Working

ShayneS — Mon, 20 May 2019 21:41:07 GMT

Hi @c0w60y

Have you tried contacting customer support regarding this issue & warranty? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro (VMC 4030) Camera Stopped Working

c0w60y — Wed, 02 Oct 2019 16:01:26 GMT

ARLO!!!!!! Your customer support Yes they called me, yes, they troubleshooted the camera, YES they decided it was bad and sent me an RMA to return it for a new one, BUT NO FRIGGIN RMA NUMBER!!!!!! YOU STATE RETURNS ARE NOT ACCEPTED WITHOUT AN RMA NUMBER, BUT YOUR SUPPORT IS TOO STUPID TO PROVIDE ONE!!!!!

Re: Arlo Pro (VMC 4030) Camera Stopped Working

ShayneS — Wed, 02 Oct 2019 16:10:33 GMT

Hi @c0w60y

I apologize for the inconvenience, I have attached your RMA# below for your reference. Please let me know if you have any further questions & I will be happy to assist you.

-RMA-643717

Re: Arlo Pro (VMC 4030) Camera Stopped Working

c0w60y — Mon, 07 Oct 2019 15:32:41 GMT

I mailed the camera back on Saturday, 5 Oct 2019.