topic Re: Arlo Pro audio problem in Arlo Pro

Arlo Pro audio problem

Deanla — Wed, 15 May 2019 16:10:37 GMT

I just purchased an Arlo Pro camera to add to my current 3-camera system, and everything but the audio feature is working. I can hear activity going on around the camera, but it is impossible to talk back to it. The icon for audio is greyed out and just doesn't appear to activate. The "press to talk" feature never turns green or works at all. It appears this has been a problem before but has been fixed when others have reported similar problems. I have tried the fixes suggested and it just won't work.

Suggestions?

Re: Arlo Pro audio problem

jguerdat — Wed, 15 May 2019 17:15:11 GMT

The most likely scenario is that you haven't given the app all permisions in the phone settings for the app.

Re: Arlo Pro audio problem

Deanla — Wed, 15 May 2019 21:35:29 GMT

@jguerdat I made sure all the app settings were on yesterday while I was researching the problem and just confirmed it again now. That made no difference.

Re: Arlo Pro audio problem

jguerdat — Wed, 15 May 2019 23:55:51 GMT

Try rebooting the phone and reinstalling the app.

Re: Arlo Pro audio problem

Deanla — Thu, 16 May 2019 00:21:43 GMT

Thanks! I had rebooted everything but it was reinstalling the app that was the magic!

Re: Arlo Pro audio problem

RonW_1 — Fri, 07 Jun 2019 01:33:51 GMT

Thanks, had the same issue, and that fixed it👍🏿👍🏿

Re: Arlo Pro audio problem

jellis50 — Sat, 08 Jun 2019 04:21:43 GMT

I have the same issue as the rest. But I tried rebooting my phone and deleting app and re-installing it. I checked permissions and everything is checked on. I can hear but mic is greyed out.

Re: Arlo Pro audio problem

ShayneS — Mon, 10 Jun 2019 18:01:14 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: Arlo Pro audio problem

gsewing — Tue, 25 Jun 2019 13:37:00 GMT

As far as the audio and you not being able to hear things going on around the camera. I had the same issue and much to my surprise my blue tuth on my cell phone was on and the sound was only in my headset. No problem with the audio on the Arlo at all. Problem solved.