topic Re: Arlo Pro - Not Recording Night Vison in Arlo Pro

Arlo Pro - Not Recording Night Vison

Bobby_67 — Mon, 13 May 2019 18:58:25 GMT

hi all

this has probably been asked before

i have an issue with both of my arlo pros not recording night vision......i have cheched this a few times latlely and the IR lights dont come on and it doesnt record

These have been working fine previously just recently for some reason have decided not to work ??

And these are on both my cameras not just 1

I have 4 cameras - 2 of the original arlos and 2 of the arlo pros and i have the base station which comes with the arlo pro

During the day normal recording - brilliant and and working like a dream

Also the settings are fine by what i can see - the night vison on off switch is on ( camera/video settings/night vision)

i dont have any issues with night vision with my original arlos just my arlo pros

Do i need to toggle the night vision swtich in setting to off and back to on

Also is there some way of resetting the camera

any feedback would be appreciated

Re: Arlo Pro - Not Recording Night Vison

jguerdat — Mon, 13 May 2019 11:59:02 GMT

Toggling night vision can be useful as well as reinserting the battery to reset thew camera. A reboot of the base may be useful, too.

Be sure to check the active mode for the cameras for the nighttime. Are you using the schedule? How is it configured?

Re: Arlo Pro - Not Recording Night Vison

Bobby_67 — Mon, 13 May 2019 21:27:27 GMT

Hi ....thanks for the reply

i have toggled the night vision on and off but im currently not home so i wont know until i get back ....i have done this via the app as well as via the website

i didn’t know about the battery i will look into this when i get home as well i wasn’t aware that you could remove the battery from the Arlo Pro so i suppose that could help as well

its just a pain that both the Arlo Pro cameras are doing it not the original cameras...the night vision on the originals is working fine

the base station hasn’t been reset for a long while so that’s something else i will do as well

schedule has been set up as armed and is set up to be on 80% of the time ......i don’t know how this would affect it as this is the same setting as i have had previously when they were working - i have increased the weekend schedule time but the weekday schedule hasn’t been changed

Also what is “active mode”.....is this motion detector test??.....i cant find an active mode at all

Re: Arlo Pro - Not Recording Night Vison

jguerdat — Tue, 14 May 2019 00:27:22 GMT

The active mode is the one selected in the Mode tab - sounds like it would be the schedule. Select just the Armed mode to veirfy that it works right.

Re: Arlo Pro - Not Recording Night Vison

Bobby_67 — Tue, 14 May 2019 00:40:20 GMT

The only things that are in the mode area is armed , disarmed, schedule, geofencing

i have deleted and redone the schedule so i will be interested to see what happens from there - if anything will happen

i have been into the rules also in edit mode and checked all of them as well and this looks fine