topic Re: Arlo Pro wouldn't charge after first cycle. Contacted support team and sent me replacement in Arlo Pro

Arlo Pro wouldn't charge after first cycle. Contacted support team and sent me replacement

NickMarsan — Fri, 10 May 2019 15:14:00 GMT

Hi everyone. So my battery on my Arlo Pro camera would not charge after its first cycle. I spent an hour on the phone with tech support trying to remedy the situation to no avail. Next step, Arlo sent me a replacement battery....another hour on the phone with tech support and nothing worked -- so, Arlo told me they were going to send me a replacement camera, all I had to do was fill out a RMA and give my credit card info for the shipping of the replacement camera and sending back of the inoperable one. My credit card was charged on April 10th and finally, after almost 4 weeks I called to see what was up. The first person I talked to told me to call back the next day. The second person I talked to pretty much said the same. Today, I was told I needed to upgrade a firewall for $100 dollars before I could get my replacement camera. There does not seem to be anyone to air my grievances on this issue to. Can anybody help me????

Re: Arlo Pro wouldn't charge after first cycle. Contacted support team and sent me replacement

Streak2 — Fri, 10 May 2019 15:13:45 GMT

To ensure that you are not getting ripped off, make sure that you only use the support contact details listed here

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro wouldn't charge after first cycle. Contacted support team and sent me replacement

NickMarsan — Fri, 10 May 2019 15:13:36 GMT

Thank you -- this is where I'm getting information to contact support.

Re: Arlo Pro wouldn't charge after first cycle. Contacted support team and sent me replacement

TomMac — Fri, 10 May 2019 15:13:26 GMT

Don't known who you talked to, but it prob wasn't all Arlo....

did you google a number to talk to?.. The only valid support is via the support page; https://www.arlo.com/en-us/support/contact.aspx

Contact above and confirm

Re: Arlo Pro wouldn't charge after first cycle. Contacted support team and sent me replacement

brh — Fri, 10 May 2019 15:13:12 GMT

@NickMarsan,

I have never heard of Arlo charging to upgrade the firewall and I don't believe they even will do that. Are you sure you contacted the REAL Arlo support? Something is not right here. If you gave out your credit card info, check your statement and see what company placed the charge on the card.

Brian