Getting connection to camera is too slow. When connected, person is already gone.

jjtollus — Wed, 08 May 2019 22:48:22 GMT

I have found that just getting a connection to my camera is too slow. By the time I get a connection to my camera to see / talk live, the person is already gone. Perfect example. Dog barked at the FedEx guy today, before the camera even gave me a motion notice. I opened the app, clicked live view, by the time I got a connection the FedEx guy was gone, my wife had gone out on the porch, collected the package and I caught the door as it was closing. That's pathetic and a common experience. I have over 100Mbps on my internet connection. WiFi is over 300Mbps and my base station for Arlo is 20 feet from the camera. It's useless.

I have owned my system for a loooong time. Somewhere along the line netgear did a cloud 'upgrade' and it's been horrible trying to get a good response time from the cameras ever since. I used to get a notice and had live view within seconds. I could see if I wanted to answer the door or not. Now by the time I get it the person knocking is gone, whether I wanted to answer or not. Lord forbid I even try to talk to them.

Re: Getting connection to camera is too slow. When connected, person is already gone.

JessicaP — Thu, 09 May 2019 16:48:23 GMT

Hey @jjtollus,

Make sure your camera is close to the Base Station to ensure a stable connection and no interference and try to reboot your Base Station.

You also might want to try optimizing your motion detection. You can read more about it here: How do I optimize motion detection for my Arlo camera?

topic Re: Getting connection to camera is too slow. When connected, person is already gone. in Arlo Pro

Getting connection to camera is too slow. When connected, person is already gone.

Re: Getting connection to camera is too slow. When connected, person is already gone.